FAHAD  BIN JUMAH, Training Officer

FAHAD BIN JUMAH

Training Officer

Ministry of Education

Location
Saudi Arabia - Medina
Education
Bachelor's degree, English Studies
Experience
13 years, 7 Months

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Work Experience

Total years of experience :13 years, 7 Months

Training Officer at Ministry of Education
  • Saudi Arabia - Medina
  • My current job since December 2017

certified trainer officer of the Education Office of Al-ula Governorate, Saudi Ministry of Education. In addition, I am accredited by the Human Resources admission for preparing and providing appropriate administrative in both (English and Arabic) training courses of the development of administrative cadres, as well as, a trainer and a certified training courses' preparer in the Training and Scholarship department. Besides, I work as an active coordinator in the Giftedness and Creativity program of Saudi Ministry of Education.

airport ground services supervisor at Qatar Airways
  • Saudi Arabia - Medina
  • September 2016 to September 2017

airport services senior supervisor

responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

specific responsibilities include:
Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.
Assist duty officer to handle company material and records.
Liaison with GHA for quick processing of hotel and transfer passengers.
Work with GHA and ensure smooth passenger handling.
Assist passengers in regards to entry requirements, visas, residence permits
Ensure passengers are assisted smoothly through airport facilities.
Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit

customer services Agent / Team-leader \ trainer at Saudi Airlines Ground Services SGS
  • Saudi Arabia - Tabouk
  • June 2007 to June 2013

- Work in the departure lounge and passenger Check-in
- Work in the Office of weight and balance as a supervisor in charge of
- Work in the RAMP and to escalate the gates and close passengers trips
- Working in the arrivals hall at baggage services and passenger relations
- Shift supervisor in charge
- Work foreign aviation check-in
- Work on military flights (load of Hazardous Substances)
- Work in the administration (table format) (Coordinator)
- Being visible to ensure that the highest level of service is provided in a professional manner
- Liaising with Check-In, and other related areas for the smooth acceptance of passengers
- Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
- Assisting Supervisor to handle company materials and records
- Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

-provide and desgine courses for new appointed employees
-providing courses ( OJT )
schedualing courses acording for employees

Education

Bachelor's degree, English Studies
  • at Tibah university
  • September 2005

Studying of English Language with translation Educational and full preparing to be a teacher

Specialties & Skills

Customer Experience Improvement
Customer Intelligence
Staff Supervision
Aviation Industry
Training Services
OJT training courses
Business awareness
Sales and ticketing system
Managerial and supervision ability
Holding weekly and monthly meetings to discuss operational matters
Solving problems associated with operation
Time management
Strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Holding weekly and monthly meetings to discuss operation issues
Well knowledge of hajj ministry regulations
Ability to plan, organize and react in constantly changing environment
Control center
training courses make

Languages

English
Expert
Arabic
Native Speaker

Memberships

IATA ORG
  • load control officer
  • June 2007

Training and Certifications

Decision making (Training)
Training Institute:
ministry of education
Date Attended:
February 2020
Duration:
12 hours
qualifying future leaders (Training)
Training Institute:
Saudi Ministry of Education
Date Attended:
March 2020
Duration:
8 hours
Courses preparation (Training)
Training Institute:
Saudi Ministry of Education
Duration:
12 hours
Courses preparation (Training)
Training Institute:
Saudi Ministry of Education
Duration:
12 hours
administrative supervision (Training)
Training Institute:
Saudi Ministry of Education
Date Attended:
March 2018
Duration:
12 hours
Effective administrative supervision (Training)
Training Institute:
Saudi Ministry of Education
Date Attended:
January 2019
Duration:
12 hours
Service Excellence - Clients Services - Baggage Procedure (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
January 2007
Duration:
10 hours
courses and trainers prepration (Training)
Training Institute:
Qatar Airways
Date Attended:
April 2017
Duration:
50 hours
Courses and license in the weight and balance AIRBUS 320-321 (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
August 2011
Duration:
30 hours
SAFETY (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
March 2009
Duration:
8 hours
SERVICES EXCELLENCE (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
March 2009
Duration:
8 hours
Oneworld Ground Services REL 2017 Course (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
May 2017
Duration:
10 hours
DCS - Network contigency plan (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
May 2016
Duration:
10 hours
Amadeus Altea Departure Control - Customer Management (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
December 2016
Duration:
15 hours
Airside Safety Awareness Course (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
May 2017
Duration:
5 hours
Courses and license in the weight and balance MD90 (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
June 2011
Duration:
30 hours
Courses and license in the weight and balance (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
June 2013
Duration:
20 hours
WORLD TRACER BAGGAGE CONTROL (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
April 2016
Duration:
25 hours
Fire safety in accommodation (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
March 2017
Duration:
10 hours
ACC3 validation 2016 AIR CARGO (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
February 2017
Duration:
10 hours
Aviation security awareness 2016 - 2017 (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
July 2017
Duration:
15 hours
Handling customer with disabilities (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
February 2017
Duration:
10 hours
One world system (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
March 2017
Duration:
5 hours
Human factors (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
May 2017
Duration:
5 hours
Dangerous Goods category 8 – 9 initial 2017 (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
June 2017
Duration:
30 hours
Safety management systems (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
August 2017
Duration:
5 hours
Aviation security awareness 2016 - 2017 (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
April 2016
Duration:
6 hours
Dangerous Goods handling (Training)
Training Institute:
SAUDIAIRLINES
Date Attended:
May 2010
Duration:
15 hours
Passport, visa and official documents fraud prevention (Training)
Training Institute:
SAUDI AIRLINES
Date Attended:
January 2009
Duration:
10 hours

Hobbies

  • Traveling
    traveling over the world