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Fahad Obaid, and Support Services Manager

Fahad Obaid

and Support Services Manager·EOM

United Arab Emirates

Bachelor's degree, Accounting + IT

Work experience

Total years of experience: 25 years, 2 months

and Support Services Manager

January 2018 - Present

EOM

Abu Dhabi, United Arab Emirates

January 2018 - Present

• Period 2 : 2024 up to date -Facilities and Support Services Manager
• Period 1 : 2018 - 2024 -Facility Management Manager
• Responsibilities: o Develop and oversee the implementation of company strategy, including operational plans and business development. o Motivate, coach, and support all departments to achieve organizational goals. o Manage financial operations, including budgeting, revenue generation, OPEX/CAPEX funding, and financial forecasting. o Negotiate contracts, ensure compliance with regulations, and supervise asset life cycle management. o Drive continuous improvement and operational eficiency through process evaluation and energy-saving initiatives. o Supervise facility management services, including staf training and performance evaluation. o Lead stakeholder communication, maintaining relationships with contractors, suppliers, and clients. o Prepare and submit detailed performance, financial, and operational reports on a regular basis. o Benchmarking and Surveys: Leads data collection activities for benchmarking surveys, disseminates results, makes recommendations, and implements improvements based on survey results. o Develop, Updating and following up the implementation of the company strategy. o Responsible for preparing, updating and reviewing contracts, policies & procedures, and processes. o Ensuring that facilities meet government regulations and environmental, health and
security standards. o Prepare, submit, and participate in solutions to increase energy eficiency and cost efectiveness. o Perform a deep analysis of all transactions monthly. o Overseeing building projects, renovations. o Monitoring asset life cycle and keeping forecast. o Hold Monthly Business meeting with business manager to review monthly spending and highlight risk and opportunities. o Preparing Monthly, Quarterly, Semi-Annual, and Annual reports to measure performance in terms of Financial and Operations o Continuous communication with contractors, suppliers, and clients to improve business aspects.

Company industry:
Civil Engineering

Facility Management Manager

January 2018 - Present

EOM

Abu Dhabi, United Arab Emirates

January 2018 - Present

Strategic Leadership:
• Champion strategic initiatives to enhance financial and operational performance, aligned with organizational
objectives.
• Identify and capitalize on business opportunities, partnerships, and revenue generation through innovative
solutions.
• Lead cross-functional teams to ensure alignment with the companys mission and vision, fostering collaboration
and commitment.
• Lead change management initiatives to adapt operations to evolving market and industry demands.
Financial Management:
• Oversee comprehensive financial operations, including budgeting, forecasting, OPEX/CAPEX management, and
cost control.
• Conduct thorough monthly financial analyses to identify trends, mitigate risks, and drive cost-saving opportunities.
• Prepare and deliver detailed financial, operational, and performance reports for senior leadership, supporting
strategic planning.
• Facilitate monthly business reviews to evaluate spending, identify risks, and explore financial optimization
opportunities.
• Ensure optimal resource allocation and cost efficiency through strategic financial oversight.
Operational Excellence:
• Drive operational efficiency by integrating advanced technologies through best practices.
• Champion sustainability programs and energy-saving initiatives, aiming for certifications like LEED and
BREEAM.
• Benchmark operational performance against industry standards, leveraging data analytics to inform continuous
improvement.
• Conduct risk assessments and implement preventive measures to ensure business continuity and compliance.
• Monitor asset life cycles, optimize maintenance schedules, and implement timely upgrades to maximize value.

Company industry:
Facilities & Property Management

Facilities Manager

August 2018 - June 2023

FSFM

Abu Dhabi, United Arab Emirates

August 2018 - June 2023

o Develop, Updating and following up the implementation of the company strategy.
o Motivation, coaching and support for all departments to achieve the companys goals
o Responsible for preparing, update and review contracts, policies & procedures, and processes.
o Full responsibility for the financial department including managing the budget “locally and externally”, opening new revenue channels to ensure the effectiveness of the financial
o Final negotiating with companies and contractors to get best value for business deals
o Ensuring that facilities meet government regulations and environmental, health and security standards
o Prepare, submit, and participate in solutions to increase energy efficiency and cost effectiveness
o Perform a deep analysis on all transactions monthly.
o Overseeing building projects, renovations.
o Monitoring asset life cycle and kept with forecast
o Hold Monthly Business meeting with business manager to review monthly spend and highlight risk and opportunities.
o Preparing Monthly, Quarterly, Semi-Annual, and Annual reports to measure performance in terms of Financial and Operations
o Continuous communication with contractors, suppliers, and clients to improve business aspects
o Responsible for driving Continuous Improvement.

Company industry:
Facilities & Property Management
Job role:
Management

Commercial Activities Monitoring Manager

January 2016 - July 2018

Dubai Roads And Transport Authority (rta)

Dubai, United Arab Emirates

January 2016 - July 2018

o Develop an annual budget and forecast, monitors implementation, evaluate and recommend specific adjustments during the implementation to satisfy project needs.
o Manage the performance management system and ensure the forms are complete in all aspects including counselling remarks, identification of training and development needs of employees.
o Conduct regular and field inspection of commercial establishments engaged in transport business to evaluate their compliance with the approved standards and policies.
o Carry out regular testing of private commercial establishments engaged in transport and car rental sector to ensure their compatibility with the approved standards and specifications.
o Follow up compliance of private commercial establishments engaged in car rental business with the electronic system by entering all details & data of vehicle rental contracts and ensure renewal of linkage upon expiry of the period.
o Report offences against private commercial establishments engaged in the business of transport that are in breach of the applicable conditions & regulations, follow up settlement of fines on due course, and set out methods for dealing with those offences.
o Conduct regular evaluation of performance of private commercial establishments and car rental companies, and brief the concerned management teams to review their position and the status of agreements made with them.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Security

Commercial Activities Monitoring Manager

January 2016 - January 2018

RTA

Dubai, United Arab Emirates

January 2016 - January 2018

Position Commercial Activities Monitoring Manager

Company industry:
Public Administration

Facility Manager

August 2015 - September 2016

Enova

Dubai, United Arab Emirates

August 2015 - September 2016

Project planning and management of office builds, refurbishments, moves and the cyclical redecorations (external and internal) management.
Preparing SLA & KPI
Sourcing contractors for building refurbishments and ensuring work is completed to standard and within the budget
All hard and soft services: “Cleaning contracts, Security and MEP”
Business continuity planning
Health & Safety management
Calculating and compiling costs for required project

Company industry:
Facilities & Property Management
Job role:
Management

Facility Manager

January 2015 - January 2016

Maf Dalki

Abu Dhabi, United Arab Emirates

January 2015 - January 2016

Company industry:
Call Centers & Customer Care Outsourcing

Facility Manager

January 2015 - January 2016

MAF DALKIA - become ENOVA

Abu Dhabi, United Arab Emirates

January 2015 - January 2016

Company industry:
Facilities & Property Management

FM Supervisor

December 2013 - August 2015

MOL

Dubai, United Arab Emirates

December 2013 - August 2015

. Evaluating service provider in three categories; MEP, Security and Clean
. Follow up with Service Provider PPM
. Follow up with complaints from tenants

Company industry:
Real Estate
Job role:
Quality Control

Facility management

January 2013 - January 2015

Ministry of Labour

Dubai, United Arab Emirates

January 2013 - January 2015

Achievements Certificate of Excellence

Company industry:
Public Administration

Facility management Supervisor

January 2013 - January 2015

MINISTRY OF LABOUR

Dubai, United Arab Emirates

January 2013 - January 2015

Company industry:
Public Administration

Customer Service

January 2012 - January 2013

ADCB

Dubai, United Arab Emirates

January 2012 - January 2013

Training

Company industry:
Banking

Customer Service "Training"

January 2012 - January 2013

ADCB

Abu Dhabi, United Arab Emirates Remote

January 2012 - January 2013

Company industry:
Banking

FM Supervisor

July 2010 - July 2012

wasl

Dubai, United Arab Emirates

July 2010 - July 2012

Evaluating service provider in three categories; MEP, Security and Clean
Follow up with Service Provider PPM
Follow up with complaints from tenants
Follow up with Service Provider KPI performance
Building inspection, conducting scorecard for the service providers.
Ensuring the building meets health and safety requirements and that facilities comply with legislation.

Company industry:
Facilities & Property Management
Job role:
Management

Facility Management Supervisor

January 2010 - January 2012

Wasl

Dubai, United Arab Emirates

January 2010 - January 2012

Achievements Certificate of Excellence

Company industry:
Facilities & Property Management

Facility management Supervisor

January 2010 - January 2012

Wasl

Dubai, United Arab Emirates

January 2010 - January 2012

Company industry:
Real Estate

Showroom Supervisor

November 2007 - September 2008

USC

Dubai, United Arab Emirates

November 2007 - September 2008

. In this role I reported directly to the Branch Manager, providing monitoring reports on the technical and systemic matters of the business.
. I worked with both clients and external suppliers to ensure daily supplies met customer need.
. I managed customer complaints, managed customer checkout counters to ensure effective
Operational processes.
. I managed staffing of showroom, and trained cashiers in updated currency transfer rates.
. I worked with the team to guide and inspire team work in order to maintain a positive and safe working environment in the showroom.

Company industry:
Retail & Wholesale
Job role:
Management

Assistant Showroom Supervisor (Operation Department)

January 2007 - January 2008

(Union Cooperative Society

Dubai, United Arab Emirates

January 2007 - January 2008

Company industry:
Retail & Wholesale

Inspector (Customs)

January 2007 - January 2008

Tecom

Dubai, United Arab Emirates

January 2007 - January 2008

• Institution/ Company TECOM

Period 2007 to 2008 - Inspector (Customs)

Company industry:
Real Estate

Inspector (Customs)

January 2007 - January 2008

TECOM

Dubai, United Arab Emirates

January 2007 - January 2008

Company industry:
Real Estate

Assistant Manager

December 2006 - October 2007

Dubai Internet City

Dubai, United Arab Emirates

December 2006 - October 2007

. Responsibility for exporting and re-exporting goods using protocols of national security.
. Co-ordinated and managed the follow up processes with the Government Departments.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Admin

January 2006 - January 2007

DUBAI

Dubai, United Arab Emirates

January 2006 - January 2007

Achievements Certificate of Excellence SHORT TERM WORK EXPERIENCE
• Institution/ Company DUBAI COURTS

Period 2006 to 2007 - Admin.

Company industry:
Hospitality & Accomodation

Admin. (Technical Department)

January 2006 - January 2007

DUBAI COURTS

Dubai, United Arab Emirates

January 2006 - January 2007

Company industry:
Public Administration

Registraition

July 2006 - December 2006

Dubai Courts

Dubai, United Arab Emirates

July 2006 - December 2006

. Registration of all types of legal cases (Civil case, Commercial and Sharia case)
. Specification, Scheduling and Identifying the Case Appointment
. Co-coordinating the follow up of the Cases

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Inspector

October 2000 - June 2006

Dubai Customs

Dubai, United Arab Emirates

October 2000 - June 2006

. In this role I had the responsibility of inspecting goods that were imported and exported from Dubai.
. In this role I evaluated the appropriateness of goods and made effective decisions.
. I gained the technical skills of identification through the use of X-ray scanning machines to identify types of import and export goods to provide security to UAE.

Company industry:
Public Administration
Job role:
Safety

Inspector (Inspection Department)

January 2000 - January 2006

DUBAI CUSTOMS

Dubai, United Arab Emirates

January 2000 - January 2006

Company industry:
Public Administration

Education

HCT

March 2015

March 2015

Bachelor's degree, Accounting + IT

United Arab Emirates

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

Accounting

Dubai Men's

January 2014

January 2014

Bachelor's degree, Bachelor's in Accounting

United Arab Emirates

Dubai Men's College

January 2014

January 2014

Bachelor's degree, Accounting

United Arab Emirates

College Dubai Men's

January 2013

January 2013

Bachelor's degree, High Diploma in Accounting

United Arab Emirates

Dubai Men's College

January 2013

January 2013

Bachelor's degree, Accounting

United Arab Emirates

Dubai Men's College

January 2004

January 2004

High school or equivalent, Diploma in Computer

United Arab Emirates

Dubai Men's College

January 2004

January 2004

Bachelor's degree, Computer

United Arab Emirates

Skills

Facility Operations
Expert
Facility Operations
Expert
Accounting
Expert
Accounting
Expert
Critical Thinking
Intermediate
Critical Thinking
Intermediate
Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook o Ability to use windows server and d
Intermediate
Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook o Ability to use windows server and d
Intermediate
Critical & Creative Thinking
Expert
Critical & Creative Thinking
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
Adaptation
Expert
Adaptation
Expert
ANNUAL REPORTS
Expert
ANNUAL REPORTS
Expert
BENCHMARKING
Expert
BENCHMARKING
Expert
BUDGETING
Expert
BUDGETING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
DATA COLLECTION
Expert
DATA COLLECTION
Expert
FACILITY MANAGEMENT
Expert
FACILITY MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SURVEYS
Expert
SURVEYS
Expert
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
Accounting
Expert
Accounting
Expert
Facility Operations
Expert
Facility Operations
Expert
ACTION ORIENTED
Intermediate
ACTION ORIENTED
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
FINANCIAL EFFICIENCY
Intermediate
FINANCIAL EFFICIENCY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
SUSTAINABLE BUSINESS
Intermediate
SUSTAINABLE BUSINESS
Intermediate

Languages

English
Intermediate
Arabic
Expert

Memberships

Takatol

Volunteer

March 2008

Training and Certifications

Certifications
Certified Facility Management (CFM)
Customer Service- PROGRESS Management Consultants
Customer Service- PROGRESS Management Consultants
Jan 2000 - Jan 2000
Creative Thinking “Solving Problem”
wasl
Jan 2011 - Jan 2011
Creative Thinking- DIFHRD
Creative Thinking- DIFHRD
Mar 2004 - Mar 2004
I’DAD Graduates Training at the Emirates Academy
Emirates Academy
Jan 2010 - Jan 2010
A+ Network Essentials- Sites Power
Site Power
Feb 2008 - Feb 2008
Presentation skills- PROGRESs
PROGRESS Management Consultants
Feb 2004 - Feb 2004

Hobbies

  • Track and Field
    UAE national team in 1998