Branch Manager
Tawuniya
Total years of experience :18 years, 7 Months
Key Responsibility Areas
Support the Area Manager with the cost center management of the branch, including the preparation,
monitoring and management and reporting of budgets in a timely manner.
Ensure the overall management of the branch, including responsibility for credit quality and yield, asset and
liability growth, and fee income from insurance and wealth management referrals.
Adopt good operational risk management practices within the branch, identifying, assessing and recording
key risks within CMG’s risk and compliance framework.
In collaboration with the Area Manager, ensure the implementation of the Sales and Action Plans for the
branch.
Monitor Sales and Action Plans for the branch and proactively support staff to achieve the objectives,
ensuring emphasis is placed on proactively seeking to identify member’s needs and offer solutions through
cross selling, up selling and member retention.
Ensure strong knowledge in CMG products and services and maintain awareness of all promotions and
marketing campaigns, communicating to team members in a responsive manner to ensure the
effectiveness of campaigns and promotions.
Lead and support engagement of communities to build the credibility and reputation of CMG and assist in
identifying business opportunities, promoting the values of CMG.
Ensure the highest level of accuracy and professionalism is maintained when providing transaction, insurance
and loan services to members. This includes ensuring the time frame for loan ‘pay outs’ and processing of
relevant documentation are auctioned in accordance with company policy and procedures
Role Competencies
Ability to:
Communicate efficiently and effectively with management and other staff members of CMG
Resolve problems
Develop and maintain effective networks with contractors and industry colleagues
Display confidence when dealing with others
Use well developed written communication skills to business case projects and through communications
to external stakeholders, suppliers and contractors
Adopt and adjust to change and its processes
Set priorities, plan workloads, meet deadlines and achieve objectives through the efficient use of time
and resources
Effectively implement business and operational plans
Organisational Compliance
Ensure sound operational knowledge of legislative, regulatory and Code of Conduct requirements
including (but not limited to), Financial Services Reform Act, Privacy Act, Industry Codes of Practice,
epayments code, Financial Transactions Reporting Act, Work Health & Safety, Complaint Handling and
Dispute Resolution.
Ensure compliance through a sound knowledge of Credit Union policies, procedures, products, services
and systems.
Ensure adherence to correct identification procedures and confidentiality of information that conform to
the requirements of the Credit Union and the Privacy Act when accessing member details.
Ensure the management/supervision of direct reporting staff in accordance with organisational
compliance.
Staff Supervision, Leadership and Development
• Ensure new employees under your supervision receive adequate instruction and support to successfully
complete the new employee orientation program within the specified time frame.
• Ensure employees under your supervision receive appropriate training and have the necessary
competencies to perform the functions required in their role through the development and application of
annual training plans with their current or new role.
• Increase staff motivation and morale through effective performance app
2009 - 2012. - Tawuniya insurance Company - Riyadh - Deputy Branch Manager (Sales Office) and Retail Marketing and sales and Key Account Manager
• Responsibility for TOP key accounts. With aggregate annual sales of SAR 1.5 million.
• Negotiating annual contracts and business terms with key accounts.
2005 - 2008 AL RAJHI BANK - Riyadh - Telemarketing & Sales Team Manager.
• Creating sales strategies.
• Analyzing results, reporting to executive management.
• Responsibility for training, supervising and evaluating performance of sales staff.
• Business development management.
• Supervising & Handling telemarketing & retention team 75 employees.
2003 - 2004 Saudi American Bank (City Bank) - Riyadh - Credit Analysts.
• Analyzing credit history for the Clients.
• Prepare daily reports to credit management.
• Finalized card issuing approvals.
• Auditing & closing the file then archive all documents.
• Phone verification with the all Clients.
- Institute of Banking -IFCE Certificate (Insurance Foundation Certificate Exam) Riyadh. - Mega Training - Certified Franchise (Sales offices) Managers Program - Alliance Human Performance Development - Certified Sales Professional Program. - Alliance Human Performance Development - Certified Sales Development Program. Achievement Target Certificates; Rajhi Bank
- Certificate of appreciation for Achieving the Target for the 1st Quarter of the year 2007 for the Credit cards Sales team Manager.
- Certificate of appreciation for Achieving the Target for the 2nd Quarter of the year 2007 for the Credit cards Sales team Manager.
- Certificate of appreciation for with outstanding performance in year 2006 for Marketing team Manager for sales personal loan.
- Certificate of appreciation for Achieving the Target for the year 2006 for the Credit cards Sales Supervisor.
- Certificate of appreciation for Achieving the Target for the 3rd Quarter of the year 2006 for the "WATANI Program for stock market" loan product Sales Supervisor. VISA International:
- Certificate of appreciation for outstanding contribution in Achieving 2006 Al Rajhi Bank Cards Sales Targets.
- University of Karachi Faculty of Business Administration & Commerce.