Fahad Waheed

1. Overseeing warranty claims operation for 16 branches.
2. Analyzing warranty request from branches and providing warranty approvals.
3. Verified the repair order was in compliance with the dealer warranty and policy guidelines and procedures and ensured timely and accurate processing of the claims.
4. Reviewed labor operations for unnecessary or overlapping labor Applied proper damage codes to each repair
5. Completes the documents required to process the claims, forwards them to the manufacturer/supplier and follows up.
6. Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier
7. Analyzes claims denied by the manufacturer/supplier and, if applicable, resubmits them as soon as possible.
8. Ensures that defective parts are returned to the manufacturer/supplier.
9. Works closely with the after-sales and bodywork department shops on warranty claim issues. Maintains a professional appearance. o Performs other tasks, based on management requirements and instructions
10. Manage audit process internal and external and make sure all documents fulfill audit criteria.

1. Submitting and tracking warranty claims to manufacture with correct details.
2. Managing all technical reports and pictures database for warranty submissions.
3. Submission of Quality feedback report to manufacturer for quality control purpose.
4. Ordering parts from parts center as per workshop requirement.
5. Tracking pending orders and preparing tracking sheets for follow up and reporting purpose.
6. Making fill reports related to workshop against each job on weekly basis.
7. Reviewing stock MOS to have high fill rates and customer satisfaction.
8. Dealing with oil suppliers for negotiating the prices and other supply issues.
9. And Finding better suitable supplier to have better supply with best rates.
10. Full knowledge of Oracle E-Business suite for the complete workshop cycle.

1. Submitting and tracking warranty claims to manufacture with correct details.
2. Managing all technical reports and pictures database for warranty submissions.
3. Submission of Quality feedback report to manufacturer for quality control purpose.
4. Ordering parts from parts center as per workshop requirement.
5. Tracking pending orders and preparing tracking sheets for follow up and reporting purpose.
6. Making fill reports related to workshop against each job on weekly basis.
7. Reviewing stock MOS to have high fill rates and customer satisfaction.
8. Dealing with oil suppliers for negotiating the prices and other supply issues.
9. And Finding better suitable supplier to have better supply with best rates.
10. Full knowledge of Oracle E-Business suite for the complete workshop cycle.

1 Receiving of Computerized Job cards
2 Coordinating with Technical Supervisor to identify the faults and distributing the job accordingly
3 Analyzing Technicians reports and their recommendations about repairs
4 Sending Prior warranty approvals to the concerned manufacturer.
4 Keeping a close eye on time assigned for a specific job.
5 Keeping the control board rotating according to the workload.
6 Convincing customer for getting additional approval for damage part(s) replacement for those which were not diagnosis while receiving vehicle.
7 Making estimates for labor and handing over to service advisor.
8 Coordinating with the service advisors for cash approvals.
9 Sending all kind of warranty approvals including Manufacturer Warranty and Extended warranty
10 Supervising requisition of parts.
11 Managing Work in Progress Report.
12 Finalizing the bills for repairs done by inserting labor codes.
13 Managing Final invoicing of job cards.
14 Coordinating with parts staff to ensure availability of parts on time.
15 Processing warranty job cards.
16 Submission of warranty job card to china using SAP.