Sales Executive
Emirates Airlines
مجموع سنوات الخبرة :15 years, 9 أشهر
TBA
- Corporate Communication Briefing: Plan with a cross-functional team for the ATL & BTL campaigns and prepare the quarter briefs and the campaign briefs accordingly, and make sure to meet the time limits.
- Communication with Travel Agencies: Respond to their emails/calls and reply to their inquiries.
- Analyze the market and the status of EK flights and the status of our competitors to find out how to enhance the performance in order to meet the target.
- Group booking: Manage to get everything done perfectly.
- Sales Manager: support him in creating and preparing the commission deals and the incentives.
- Sales team: support them by providing the market analyses and the performance report of the travel agencies.
- Communication: Highly skilled ability to communicate effectively with superiors, colleagues, and staff either via emails, calls or skype.
- Business Intelligence and Analytics Systems: Very good in spotting, digging-out, and analyzing business data, such as sales revenue by point of sale and/or sales channel and/or number of passengers, or by market share percentage.
- Corporate Communication Briefing: Prepare EOL briefs (EOL campaigns briefs, homepages briefs, and feature story briefs), share the briefs with Advertising team/ Digital team and follow up to ensure all assets are ready for final approval.
- Sales reports: Update reports on daily, monthly and quarterly bases.
- Market/ Competitors: Collect other airlines and (online travel agencies) OTAs activities and compare their fares vs Emirates to generate requested report.
- Emirates Website: Update EOL content with latest stories, features, and fares.
- Follow up with Revenue Optimization Department to get the latest fares in order to update the Emirates home page and select destinations to feature them on the flash sale email on monthly basis.
- CUGO deals (Closed User Group Offer): Create the landing page including the offer information such as sales and travel period and terms & conditions.
- Salesforce: Update EOL activities on salesforce.
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue tickets and sell related products.
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares.
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
- Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
- Deputise for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities.
- Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
- Whenever possible create a database of all potential customers and develop a personal relationship with them by regular communication.
- Manage large amounts of incoming calls.
- Generate sales on phone.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
عملت لدى طيران سما كمسؤول خدمة العملاء في المطار
كانت مهامي الأساسية كالتالي:
-إستخراج بطاقة صعود الطائرة للعملاء.
-شحن الأمتعة.
-الإشراف على صعود العملاء للطائرة.
-الحرص على حصول العملاء على أفضل الخدمات المقدمة من الشركة.
-الحرص على راحة العملاء و سعادتهم.