L2 Network Engineer
IBM India Private Limited
Total years of experience :9 years, 0 Months
• Providing Technical Support and solutions for AMC customers.
• IOS up gradation, troubleshooting the in Cisco Router, Switches, WLC’s and firewall
• JUNOS up gradation in Juniper Router and Switches
• Installation, management, and maintenance of the enterprise-wide LAN, WAN, wireless and network security infrastructure.
• Schedule and coordinate installation and maintenance of routers and switches on client network.
• Spare inventory maintenance and RMA handling
• Evaluate, test, recommend, and implement specific network solutions.
• Integrating demands and providing vendor support/ technical suggestions for Network Products.
• Co-ordination for new change and implementation for customers.
• Providing Technical Support to L1 Engineers in Filed
• Conducting training and knowledge transfer for team members.
• Responsible for ensuring all incident tickets are resolved within the stipulated SLA time
• Installation of cards in Juniper T Series, MX series router at core end
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised.
• Coordinating with Cisco for CISCO Telepresence Maintenance Calls.
• Management of Cisco Call Manager (8.6.2)
• Management of Cisco Unity (8.6)
• Management of Cisco Contact center Express (9.0.1)
• Management of Voice Gateway (Cisco 2911 ver.-15.1)
• Management of IP Phones (CIPCs, Cisco 7962. 7942, 3905 )
• Management of ATAs
• Configuration and Troubleshooting of ISDN, PRI, Leased Line, Extended LAN, MPLS
• Management of Call features, VoIP Rules, Call restrictions, CSS, Dial plans Etc.
• Monitoring of CUCM, UCCX, and UNITY Connection. (RTMT)
• Add and monitor agents and supervisors of our contact center working on UCCX-9.0.1.
• Configuration and Management of Cisco Routers (29xx) and Core (45xx), Distribution & Access Layer (2960s) switches.
• VLAN Management.
• Configuration changes in Network devices as per the requirements
• Managing and monitoring of log files of network devices.
• Design and implement the changes on network infrastructure
• Video Conferencing management in Polycom and Life-size (SIP)
• Provide support for L1 engineers according to incident, change and configuration process
• Configuring and Maintaining Fortigate 300C Firewall.
• Configuring policies in Firewall.
• Management of MPLS, site to site VPN and Client VPN.
• Configuring, implementing and registering access points in Cisco WLAN controller-5500.
• Creating SSIDs and allocating interface VLANs for WLAN.
• Implementing various Security authentication mechanisms for wireless devices.
• Creating reports using various tools and suggests network improvements monthly basis to the manager.
• Optimizing and improving internal network efficiency by enabling various Cisco technologies thus nullifying various security and performance issues.
• Configuring and implementing various Network Monitoring tools such as Solarwinds, MindArray, PRTG, LMS etc
• Installation, Troubleshooting and modifications on network equipment
• VoIP Management
• LAN and WAN Management
• Documentation of Network.
• Configuration and troubleshooting on Routing Protocols.
• Configuration of Catalyst Switches.
• VLAN Management. (Cisco LAN Management System)
• Configuration changes in Network devices as per the requirements
• Design and implement the changes on network infrastructure
• Monitoring traffic and devices like Routers, Switches Servers etc.
• Monitoring Traffic and devices.
• Configuring and maintaining Wireless Network
• Management and troubleshooting of IP phones
Graduated from Calicut University
Higher Secondary Education in Kerala State Syllubus
Kerala State Syllubus
