Customer Excellence officer
Emaar properties
Total years of experience :11 years, 4 Months
• Develops appropriate tools to measure performance, assess accomplishments and evaluate operations and makes recommendations based on findings
• Analyzes customer satisfaction response and customer complaints to use as educational tools for staff development in the management of service excellence delivery
• Identify and analyses gaps on performance, policies and procedures to suggest corrective actions
• Analyse data on actual operations and performance indicators to suggest improvement opportunities and initiatives to increase operational efficiency
• Support in developing processes and procedures to improve operational efficiency and performance results
• Monitor the outcomes of business excellence initiatives to identify and measures benefits and improvements
• Collaborate with business departments to identify and develop improvement initiatives to support overall company’s efficiency
• Performs any other duties as required by the Chief Executive Officer
• Assists online customers with question by providing guidance via e-mail as the customer
• Care and customer service, telephone and traditional mail
• Makes sure the customer is been provided with the right information.
• Gathers information on customer inquiries through product research and provides accurate
• Information to customers.
• Provides one-call resolution to all customers.
• Captures each and every customer interaction on Oracle.
• Ensures high level customer service.
•
Administration
• Enhances revenue by providing sales assistance through use of basic, cross-selling, and up-
• Selling sales techniques.
• Updates himself with product knowledge, and Interactive Voice Response (IVR).
• Supports all MIS operations.
• Works effectively within the team and contributes to a healthy team-oriented environment.
• Completes assigned tasks within given deadlines.
2011 Farook college, calicut, Kerala, India Degree: Bachelor of business administration
2007 St joseph hss kerala & New indian model school Dubai Degree: Higher Secondary School