ERP Project Manager
Dana Plastic MFG LLC
Total years of experience :10 years, 6 Months
• Lead, Manage and supervise ERP SAP (HANA for Linux) project between SAP partner and Business Units.
• Manage & organize key support process for incidents handling and ensure effective performance monitoring metrics, dashboards and service levels are in place.
• Communicate with stakeholders to ensure smooth and on schedule project activities and implementation.
• Manage meetings, correspondences, online meetings, remote connections and all aspects of communications with SAP resources.
• Obtain and understand business needs and technology requirements for the business units and work as interface between the business units and SAP team and reduces the gaps between all parties.
• Review and assess SAP team documentations and feedbacks and ensure that business unit's requirements are well captured and the BPR is in line with project scope.
• Ensure that the project scope is aligned with top management vision and within budget plan.
• Make decisions that affect the projects on a regular basis.
• Increase data security by identifying security vulnerabilities.
• Provide required support to achieve project goals and meet the finish line.
• Ensure safe migration from conventional system to new ERP SAP system, and keep the conventional system
• Entrusted with managing ERP -in house- System 'Profusion' and Cloud Accounting System 'Biloba' for '20+' longstanding accounts from various industries inside & outside Jordan.
• Conducting Demos for both ERP & Cloud systems.
• Manage & Work with multiple projects.
• Business process engineering/re-engineering by coordinating and facilitating extensive user interviews and workshops to gather and analyze requirements, represent the new business approach and provide extensive consultation for the clients regarding best business practice depends on client technology needs and capabilities.
• Requirements elicitation, prioritization and documentation with deep attention to details and business cases.
• Develop SRS (Software Requirements & Specification) and Gap analysis.
• Created Requirements Specifications, Use Case Diagrams, and Detailed Process Flows.
• Manage requirements' changes and determine changes impact and ensure to fulfill business needs.
• Develop User Test Scenario (UTS) and User Acceptance Testing (UAT).
• Interface with various departments & work closely with them to achieve desired objectives.
• Using a quick and personal approach to solve business issues.
• Large-scale software system integration.
• Manage client's environments (Test Environment & Production Environments) through prerequisites preparation, environment configuration, remote connection & troubleshooting.
• Contribute with clients to prepare the required business prerequisites for all system modules.
• Verification & validation of data migration.
• Test prepared solution (patches, service-packs and releases) which received from development team before deliver it to clients.
• Hands on training to key & end users (Trained over 300 users where currently most of them are holding senior and managerial positions).
• Provide clients with post live support on daily bases & manage required change of requests (CR).
• Contribute with development team in handling clients tickets.
• Set priorities for customers’ tickets in order to resolve urgent & important points professionally.
• Manage client's environment (Test Environment & Production Environments) through prerequisites preparation, environment configuration, servers accessing & troubleshooting.
• Provide monthly reconciliation between GL and Sub Ledgers for the control accounts such as (AR, AP, Inventory, Bank Book, Fixed Assets)
• Other jobs as assigned by management.
• Got rewarded for individual effort of producing Visual User Guide for the “Biloba” system, kindly visit the following YouTube channel:
https://www.youtube.com/watch?v=uGAWsfbVgP8&list=PLFTe41ayy5zrHijnDR1T73QFXnsAA5idn&index=2
Key projects
General Retirement & Social Insurance Authority (GRSIA) - Doha, Qatar:
GRSIA main objective is to provide social protection to retired Qatari nationals. As one of its main core functions to determine the financial status of the pension fund, it becomes natural to keep its internal financial books updated and accurate, the project aims to raise the efficiency of the financial system to enhance procedures for fund accounts, contribution accounts and retirement accounts via develop the interconnection between interior departments which financial module provides & integrate their oracle system with Profusion financial system to transmit vouchers automatically. The project automates full transaction workflow cycle easily among multiple departments starting from entry of regular & auto financial vouchers going through auditing, revision, crossing multiple approvals till posting & that will eliminate process duplication, ease of tracking & follow-up, avoid data redundancy and ensure reliable database, moreover; allows decision makers to get immediate & accurate information by generating reports & financial statements which provide deep insight into organization, with ability to customize specific queries to develop custom made and dynamic reports with multiple criteria.
• Work closely with management to develop business procedure and facilitate workstations' work.
• Identify organization's strengths and weaknesses and suggests areas of improvement.
• Prepare and implement mature quality system manual which organize process & workflow in compliance with management vision and company requirements.
• Provide technical directions to all personnel staff in order to ensure effective compliance of the approved procedures.
• Provide guidance to staff in resolving all kinds of issues or concerns.
• Act as liaison between management and departments on quality related matters as required.
• Design formal forms and reports on behalf with Management & HR.
• Responsible for encouraging the growth of staff quality performance and assure all departments are subjected to the office policy.
Responsibilities:
• Obtains and understands the business issues and data challenges of client's organization and industry.
• Identifies client organization's strengths and weaknesses and suggests areas of improvement.
• Identify and analyze client organization needs and requirements.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Set requirements priorities to help in the requirement election process based on defined project budget and time frame.
• Develops functional specifications and system design specifications for client engagements.
• Identify risks related to deployed solution and their impacts.
• Create Use cases and use case diagrams.
• Manage requirements and trace changes to identify impact across the whole project life cycle.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Works with client personnel to identify required changes.
• Develop Business Continuity Plan (BCP).
Key project:
Civil Status & Passports Department E-Services (CSPD):
The project aims to enhance and improve the Jordanian civil status & passports department service as the project combine between business process engineering to optimize department service and automate optimized service workflow and expand service delivery channels to provide the Jordanian citizen with effective and easier access to such services through CSPD Offices, Internet for Jordanians inside and outside Jordan and through embassies enabling centralized management for CSPD services that insure accurate, effective and secure critical service delivery for citizens and residents; the system will eliminate that manual processes needed to facilitate a service by allowing CSPD to interact with service stakeholders (GID, FID, MoFA, DEGM, MOJ, PSD, BSD) through the automated workflow and through integration with the system.
• As E-Business member I was involved in role of digitizing TAGO business to raise the efficiency of the working departments and offices
• Enhance e-process for TAGO Portal, TAGO Paperless, TAGO payment gateway and integration).
• Identifying business needs, requirements analysis and documentation.
• Develop software requirements and specification (SRS).
• Manage and supervise TAGO in house system (WIPS)
• Data management on WIPS and work with the offices in resolving data and users issues.
• Work with the IT Department in developing and resolving WIPS to fit best practise.
• Revewing and Fixing historical data defects.
• Producing detailed specifications and writing the programme codes.
• Working closely with analysts, designers and staff.
• Testing the product in controlled, real situations before going live
• Maintaining the system once they are up and running.
• Hands-on white box testing experience & Fixing technical defects.
• Involved in testing the new functionalities based on test cases.
• Defects were tracked, reviewed, analyzed and compared.
• Experience in Workflow Management System (Workflow Business Requirement, Workflow Technical interface)
• Building workflow solution integrated with ASP.Net web based solution using W4 tool.
• Generation of bug report.
• Ensure that all the test cases are updated.
• Running PL/SQL statements and procedures.
• Build & Design web forms & screens.
Balqa'a Applied University, Al-Salt-Jordan. B.SC in Software Engineering (Jan, 2007), Avg:Very Good.
Ibn AL-Ameed High School, Amman - Jordan. High school certificate, science stream. (2003)