Senior Program Manager
SmarStream Technologies
Total years of experience :15 years, 1 Months
• Spearheaded multiple cross-functional teams, successfully delivering diverse programs and projects that significantly enhanced operational efficiency and financial savings.
• Collaborated with stakeholders to define project scope, objectives, and KPIs, ensuring alignment with business goals.
• Expertly managed project timelines, budgets, change management and resources, consistently exceeding expectations.
• Served as the primary contact for critical global customers, effectively resolving escalated issues and strengthening customer trust.
• Led proactive risk mitigation, identifying potential challenges and implementing solutions to ensure timely project delivery and prevent failures.
• Regularly provided comprehensive progress reports to C-level executives, offering strategic insights and updates.
• Played a pivotal role in improving overall business processes by working closely with senior leadership across various departments, including presales and sales processes, project management, and operations, leading to increased efficiency and streamlined workflows.
• Successfully delivered key projects on schedule, according to the designated scope and within the allocated budget ensuring alignment with specific needs and objectives.
• Accurately identified project scopes and deliverables in line with contractual agreements, ensuring clarity and alignment with project goals.
• Developed project plans, optimizing the deployment of resources for maximum efficiency and effectiveness.
• Established robust communication plans for each project, facilitating seamless information flow among stakeholders.
• Maintained direct and effective contact with customers, building strong relationships and ensuring satisfaction.
• Managed project issues proactively, providing weekly status and monthly progress reports to customers and management.
• Skillfully managed changes in project scope, identified potential crises, and developed effective contingency plans.
• Raised timely alerts to customers and upper management as required, mitigating risks and addressing challenges proactively.
• Fostered vital business relationships, contributing significantly to project success.
• Coached, mentored, and supervised a team of 20 project team members and contractors, fostering a culture of accountability and positive action.
• Provided Helpdesk support to clients, including subsidiaries of a brokerage firm, ensuring efficient resolution of technical issues.
Play key role includes the following:
1- Terminal Site:
- Continuous Wave "CW”.
- Remote access to terminals :
o RF Troubleshooting.
o IP Troubleshooting.
- Align dishes and help customers how to align the dishes.
2- Hub Site:
- Using NMS and allot Net Enforcer for M and C.
- Commissioning terminals.
- Assigning IP's to remotes.
- Monitor Carriers and GCU’s.
- Remote access PBR with SSH.
- Remote access for all hub equipments “RNCC, GCU”.
3-VOIP:
- Able to configure VOIP gate way "Lino Wave”.
- Able to configure wireless access point "Lino Wave”.
Provided technical support for clients, addressing and resolving hardware and software issues.