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فيصل جغتاي, Customer Service Manager

فيصل جغتاي

Customer Service Manager·Schindler

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 5 years, 4 months

Customer Service Manager

January 2021 - April 2022

Schindler

Jeddah, Saudi Arabia

January 2021 - April 2022

+ following my team by checking starting and finishing their
at exact time.
making schedule for their shifts ( morning, evening, and
night )
+ see who need to improve of any skills that the company
need to achive.
+ working sometime with them if any me team got sick.
+ Doing survey by calling customer.
+ doing emails every end of month about the survey that |
did

Company industry:
Installation & Technical Services
Job role:
Customer Service and Call Center

Customer service Volunteer

January 2021 - January 2021

king Faisal hospital,

Jeddah, Saudi Arabia

January 2021 - January 2021

Company industry:
Other Healthcare Services

Customer Service Officer

January 2017 - January 2021

Schindler

Jeddah, Saudi Arabia

January 2017 - January 2021

+ receptionist and doing mails.
+ answering calls for registering elevator not working tickets.
+ making emils for how many elevators not wor
day for all cities.
+ following the tickts by calling the technicians.

Company industry:
Installation & Technical Services
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

March 2021

March 2021

Bachelor's degree, Business Administration

Saudi Arabia

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

Arabic

Native Speaker

English

Expert