Faisal Omer Baselm

Computer, MFP & Systems Sales Support Riyadh House (Jeraisy Group) (April 2002 - May 2014)


. Provide technical information of computer, MFP & systems products to field sales executive; around 60 persons, and all branches at western region.
. Meet customers to design & enhance their IT environment.
. Prepare a presentation of systems products to customers and all branches at western region.
. Full responsibility of customer's orders.
. Prepare and analyze tenders.
. Follow up closely with the project requirements, end user and decision maker.
. Follow up the implementation of the project to support the work area and ensure user requirements are met.
. Handle the technical & administration issues of the project.
. Get the customer approval for the new request (if any)
. Regular contact and meeting with users to ensure the project status progress.
. Respond for the pending issues of the customers.
. Assure customer satisfaction during the project implementation.
. Identify any deviation in the implementation plan.
. Prepare the customer correspondence.
. Review the project agreement and identify any unacceptable terms.
. Regular meeting with implementation team to follow up the implementation progress.
. Guide the implementation team to solve the problems that come from the customers.
. Participate in designing business systems and documenting solutions to support company's overall strategic business plan.
. Provide technical and statistical support to top management.
. Write reports, evaluation document and recommendation to management.
. Work closely with all levels of management.
. Regular contact with marketing department & Local suppliers.


SKILLS PROFILE
Skill Skill Level Years of Experience
Communication & Interpersonal Skills, Strong Analytical & Ability to Perform Under Pressure. Expert More than 10 years
Team Building, Leadership, Negotiation, Logistics, Analytical Thinking & Creative Problem Solving. Expert More than 10 years