Branch In charge
Aayan Kuwait Auto
Total years of experience :19 years, 5 Months
• Forecasts goals and objectives for the department and strives to meet them.
• A hire, trains, motivate, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Coordinate, schedule, and audit vehicle maintenance repairs to include preventative, mechanical and electrical repair to tractors, trucks and trailers.
• Prioritize and assign work to meet customers' needs
• Ensure quality, compliance, and safety of company's assets
• Control repair, inventory, and labor costs
• Coach and mentor technicians and CSRs
• Monitor associate work levels
• Manage facilities, assuring a clean and safe working environment
• Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing effective works
• Adhere to daily and weekly checks to ensure smooth operation of site
• Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively
• Audit and ensure compliance of the engineering data systems
• Schedule both internal and external work(s) maximizing planned down time and reducing unplanned downtime
• Manage the team to ensure machine availability, reactively managing dysfunctional machinery with the Shift management
• Optimize equipment according to standard procedure, enhancing performance and product quality, ensuring the achievement of all Key Performance Indicators (KPIs)
Re-organized something to make it work better. Identified a problem and solved it. Come up with a new idea that improved things. Developed or implemented new procedures or systems.