Work Coach
Total years of experience :0 years, 0 Months
To provide support to customers claiming Universal Credit, ESA and JSA over the phone and to face to face appointment
•To offer quality advice to customers about job search actions and to support them job search effectively in largely digital world
•To build positive relationship with customers that encourages, motivates and build trust
•To develop an in depth knowledge of local employment opportunities and the support our service partner offers
•To make timely decisions, based on customer needs and to refer them appropriate support and help under various provisions
Developed effective job coaching and employment plans
•Communicated with clients to understand their goals and ambitions
•Assisted clients to discover and overcome their personal barriers and set goals
•Assessed the strengths of individuals and teaching them to use them effectively
•Guided clients in learning to complete job tasks
•Helped in the development of motivation and skills
•Provided coaching in effective job search techniques
•Assisted people with disabilities in developing social and life skills
•Advised on workplace accommodations for people with disabilities
•Monitored and evaluated progress of clients
Dealt directly with customers
•Patrolled assigned areas on foot to check for fire, suspicious and unusual activities
•Handled and resolved customer complaints
Directed Traffic coming onto site and operated weighbridge, recorded all vehicles entering and leaving the site
•Recorded weight by vehicle, completed appropriate documentation &collected driver signature for accounting purposes.
•Assisted with general administrative duties and customer service, answered the telephone and directed calls as appropriate
•Maintained the weighbridge and general area of weighbridge including the office in a clean, tidy and hazard free condition
•Site safety inductions for drivers and visitors
Contacted business customers in person and over a phone
•Made appointments with existing clients and explored new contacts
•Promoted new products
•Monitored competitor's activities
• Attended company meetings, technical data presentations and briefing
•Met professionals in order to highlight and strengthen the ethical image of the company.
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