IT Technical/Network Support Engineer
Al Fardan Group
مجموع سنوات الخبرة :18 years, 6 أشهر
Providing IT Technical support to entire Al Fardan Group of company based on 4 sectors (Al Fardan Exchange, Al Fardan Jewellery, Al Fardan Real Estate & Al Fardan Financial Services). Provided functional and technical support, troubleshooting and diagnosing all IT related issues both remotely and on-site which includes desktops, laptops, WAN and LAN
Google apps enterprises emails & securities
Postini - Google email security and archiving services,
Cyberoam Web Filtering which controls 8 Layer Identity-based policies
Citrix XenApp virtualization, networking and software-as-a-service (SaaS) technologies which is used for Centralizing applications in the datacenter to reduce costs
VMWARE to deploy virtualization inside the IT Infrastructure
FortiGATE® Network Security Platforms provides enterprise-class protection
Installing & troubleshoot network printers & Fax machines
Troubleshoot switches and routers
Avaya IP telephones configuration (VOIP)
Sms servers for sending customers official sms
Bio metric machines
Internet Protocol (IP) VoIP & Video Conferencing
Expert in troubleshooting Microsoft Outlook express
POS machine deployment
Cisco VPN Configuration, support and troubleshoot
Managing centralized IT inventory for entire group
Bar Code scanners installation & support
Active directory, managing users for all exchange branches.
Tape drive backups on daily basis for Al Fardan group
UPS installation in exchange branches
Remote support to all entire group of company
Managing Trend Micro antivirus server
Tally ERP application support & Installation
Ethernet and IT Infrastructure network cabling
Supporting 5 different brands of DVR Cameras
Effective governance of IT activities using ITIL and COBIT
Experienced in Apple Mac & Windows OS
Responds to user technical question and all IT related issues via e-mail and phone
Identify recurring problem areas and fix them
Responsible for the day to day support of the network communications & infrastructure architecture across all company locations. Also working with 3rd party vendors to ensure quality delivery and support of the network infrastructure
• Administrate the network having high-availability production servers in clustered environment and 8 remote locations ensuring uptime and load balancing.
• Investigate user and network problems, identify their source, determine and implement possible solutions
• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; configuring outlook
• Performing backups/restores with tape drives, mirror images and monitor daily backups
• Performs routine preventive maintenance on hardware and software.
• Install, configure, and maintain production servers, backup servers, file servers, VPN servers, Ethernet networks, network cabling, and other related equipment, devices, and systems
• Plan and implement network security, including firewalls, backup and disaster recovery plans.
• Troubleshoot networks and applications to identify and correct malfunctions and operational difficulties.
• Document network problems and resolutions for future reference with determination for future requirement
• Conduct onsite/remote customer training session(s) when required per SLA
• Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
Responsible for the installation and maintenance of IT equipment including laptops, desktops, printers, scanners, workstations, fax, copiers, routers, switches. Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues and troubleshoot computer problems in an efficient manner. Built custom computers for the company employees according to their needs. Scheduled work and ordered parts.
Worked on Active Directory, proxy, firewalls, routers, subnetting, ip addressing.
Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000)
Checking Network Connectivity, TCP/IP configuration, upgrades and Internet connectivity.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Deployed updates, service packs, and hot fix using Win Updates, Automatic Updates, and Group Policies.
Installed logical printers on a print server and preparing print server to host clients.
Troubleshooting hardware peripherals like network printers LAN etc
User rights and permission, disabling and enabling accounts, file and folder permissions
Assisted on on-site visits and hardware troubleshooting and local system upgrades.
Worked with a team of hardware and software engineers on IBM channel switching products and Data Communication products
Manage service requests, software installations, new computer setups, upgrades, etc.
Assembled and installed a wide array of computer systems and peripheral hardware.
Supported end users application problems including their installation and configuration
Performed data recovery, hard disk repairing and Data Back-up Transfer.
Troubleshoot and recover crashed systems Desktops, Servers & Laptops.
Responsible for installing, maintaining and repairing various hardware products.
Performed routine system management tasks, operating system upgrades and tests
Discover and correct logic errors and other faults in Desktop and Laptops.
Check chasse, part numbers on drive, logo box and motherboard prior to building system
Check component parts, labels, and verify customer name prior to packaging and shipping system
In my 4 years computer engineering degree program. I am trained for designing, developing, implementing and testing computer-based hardware and software, including the components that are found inside computer equipment, as well as the actual devices that contain the computers and the software that runs on those machines. They may also design networks that connect computer systems, and work on integrating software programs with computer hardware.