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Faith Nsama

Receptionist·Oriental swan hotel

Zambia

Diploma, Midwifery

Work experience

Total years of experience: 5 years, 6 months

Receptionist

February 2022 - Present

Oriental swan hotel

Kitwe, Zambia

February 2022 - Present

Receptionist with 3+ years of experience managing high-traffic front desks. Career peak includes overhauling the digital visitor logging system to cut guest check-in times by 20%, with core strengths in calendar coordination and multi-line phone management. Goal is to bring this organized and welcoming approach to your campany to ensure a seamless first impression and efficient daily operations

Company industry:: Catering, Food Service, & Restaurant

Waitress

January 2021 - Present

Oriental swan hotel

Kitwe, Zambia

January 2021 - Present

Waitress with 2+ years of experience in the hospitality industry. Career peak includes consistently managing 6-table sections during peak rush hours with zero order errors, with core strengths in fast-paced multitasking and clear team communication. Goal is to bring this dedication to exceptional service and help the team deliver a seamless dining experience for every guest.

Company industry:: Catering, Food Service, & Restaurant

Education

St Luke's college of nursing and midwifery

October 2026