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Mohamed Khalid Atabani , Operations Supervisor

Mohamed Khalid Atabani

Operations Supervisor·Family FarmOperations

United Arab Emirates

Higher diploma, General translation

Work experience

Total years of experience: 7 years, 8 months

Operations Supervisor

January 2025 - Present

Family FarmOperations

Khartoum, Sudan

January 2025 - Present

• Managed daily agricultural operations, coordinating workforce activities and
operational planning.
• Monitored productivity, equipment usage, and maintenance schedules to ensure
efficient operations.
• Assigned daily responsibilities while maintaining quality standards and
operational continuity.
• Demonstrated leadership, organization, and problem-solving in a dynamic
working environment.
Company industry:
Agriculture & Crop Production

Freelance Translator

January 2022 - Present

DreamteamCo. Ltd

Khartoum, Sudan •Remote

January 2022 - Present

• Provided accurate English-Arabic translation services for clients across different
industries.
• Delivered high-quality translations while meeting project deadlines.
• Maintained confidentiality and professionalism when handling client documents.
• Adapted language and terminology to meet client requirements and project
objectives.
Company industry:
Translation & Document Processing

Workers Supervisor

January 2025 - January 2025

Al Ahmedy Recycling Service

Cairo, Egypt

January 2025 - January 2025

• Supervised daily factory operations and coordinated workforce activities to
maintain productivity.
• Assigned tasks, monitored performance, and ensured operational efficiency.
• Supported management by maintaining workflow standards and resolving
operational challenges.
• Promoted teamwork while ensuring adherence to company procedures.
Company industry:
Waste Disposal & Recycling

Customer Service Representative, WH Outsourcing

December 2023 - January 2024

Revibe UAE Account

Cairo, Egypt •Remote

December 2023 - January 2024

• Identified customer needs and supported sales opportunities while maintaining a
customer-first approach.
• Resolved inquiries efficiently to ensure a positive online shopping experience.
• Worked collaboratively with internal teams to improve customer satisfaction and
service quality.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service & Technical Support Representative

January 2023 - December 2023

Teleperformance Egypt Canadian Account

Cairo, Egypt

January 2023 - December 2023

• Provided technical support and customer assistance for Canadian customers
across multiple communication channels.
• Diagnosed and resolved technical issues while ensuring a positive customer
experience.
• Escalated complex cases appropriately and followed established troubleshooting
procedures.
• Demonstrated strong communication and problem-solving skills in a high-volume
support environment.
Company industry:
Call Centers & Customer Care Outsourcing

Showroom Supervisor

October 2022 - January 2023

Al GahnimKitchen Wear, Tools & Furniture

Khartoum Bahri, Sudan

October 2022 - January 2023

• Supervised showroom operations to ensure excellent customer service and
efficient daily activities.
• Assisted customers with product selection while maintaining a professional
shopping experience.
• Coordinated inventory monitoring and supported stock organization.
• Led showroom staff to maintain service quality and operational standards.
Company industry:
Home & Office Furniture

Sourcing Specialist

December 2021 - January 2022

CarSwitch/ DMC Ltd

Dubai, United Arab Emirates

December 2021 - January 2022

• Coordinated with internal teams to support pricing updates, documentation, and
customer follow-up.
• Maintained accurate records and contributed to operational efficiency through
effective communication and organization.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2020 - November 2021

RTA Salik

Dubai, United Arab Emirates

January 2020 - November 2021

• Delivered exceptional customer support through phone and email channels,
assisting customers with Salik accounts, toll payments, and account-related
inquiries.
• Guided customers in using online services, mobile applications, and IVR systems
while ensuring a smooth customer experience.
Company industry:
Call Centers & Customer Care Outsourcing

Human Resource Officer

November 2017 - December 2018

Kurdizle Engineering Corporation

Khartoum, Sudan

November 2017 - December 2018

• Assisted in recruitment activities, candidate screening, and employee onboarding
processes.
• Coordinated payroll-related documentation and administrative procedures.
• Maintained employee records while supporting daily HR operations.
• Ensured compliance with internal policies and organizational procedures.
Company industry:
Human Resources Outsourcing

Education

Sudan National Center for Languages

January 2017

January 2017

Higher diploma, General translation

Sudan

Sudanese Turkish Centre

January 2015

January 2015

Diploma, Electrical And Control Engineering

Sudan

Skills

CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERACTIVE VOICE RESPONSE
Intermediate
INTERACTIVE VOICE RESPONSE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Power Certificate