HIRA AHMED

Coordinated vehicle from auctions

Customer Service and Operations Coordinator with experience in client relationship management, shipment coordination, and administrative support within the logistics industry. Skilled in handling customer inquiries, resolving operational issues, managing documentation, maintaining customer records, and coordinating with dispatch, booking, and operations teams. Experienced in shipment tracking, export documentation, customer onboarding, compliance record management, and operational reporting with a strong focus on customer satisfaction and process efficiency.

• Coordinated with customs brokers for cargo clearance, compliance, and resolved
shipment delays and cargo-related issues.
• Supported freight quotations, rate coordination, and cost control activities.

• Work as Documentation controller in clearing and forwarding company.
• Prepared and submitted DR and other regulatory document for the clearance of aircraft
parts
• Coordinated with Pakistan Customs for cargo release and compliance by using online
portal WEboc.

• Managing inbound and outbound customer inquiries via a call and email.
• Fraudulent and theft immediate reporting.
• Promoted new business services to the clients.
• Managing clients banking accounts flow and other credit instruments.