Tuba Siddiqui

• Deliver exceptional guest experiences and maintain high guest satisfaction levels.
• Handle guest inquiries, complaints, and service recovery effectively.
• Coordinate catering, banquet, and event bookings.
• Manage corporate events and private dining arrangements.
• Drive sales through upselling of services, menu items, and promotional packages.
• Collaborate with cross-functional departments to ensure seamless operations.
• Maintain guest loyalty through personalized service and relationship management.
• Managed restaurant reservations, table bookings, and seating arrangements
efficiently.
• Responded to customer emails regarding reservations, feedback, events, and
special requests.
• Handled guest inquiries via email, phone calls, WhatsApp, and in person.
• Coordinated with the operations, kitchen, and service teams to deliver seamless
service.
• Maintained guest databases and reservation records with accuracy.
• Demonstrated excellent communication, multitasking, conflict resolution, and
problem-solving skills in a fast-paced environment.
• Handled cashless payment queries and coordinated with the billing team when
required.
• Recommended menu items and personalized dining options based on guest
preferences.
• Managed VIP guests, corporate bookings, birthdays, anniversaries, and special
occasions.
• Prepared daily reservation reports and maintained front desk documentation.
• Ensured high standards of customer service, professionalism, and hospitality.
• Collaborated with the marketing team to promote restaurant events and special
campaigns.

• Managed front office operations including reservations, check-in, and check-out.
• Provided personalized services to VIP and high-profile guests.
• Coordinated luxury events, weddings, and corporate functions.
• Negotiated accommodation and event packages to maximize revenue.
• Maintained five-star hospitality standards and guest satisfaction scores.
• Collaborated with travel agencies and corporate clients for business development.
• Conducted courtesy calls and met long-staying guests to ensure comfort,
satisfaction, and prompt resolution of concerns.
• Organized and coordinated kids activities to enhance the experience of families
staying at the hotel.
• Handled guest emails, inquiries, special requests, and feedback in a timely and
professional manner.
• Prepared daily reports, including VIP arrivals, guest feedback, celebration
arrangements, long-stay guest reports, and shift handover reports.
• Coordinated with Front Office, Housekeeping, Food & Beverage, Engineering,
Concierge, Reservations, and other departments to ensure seamless guest service.
• Handled cash transactions and assisted guests with billing-related queries in
accordance with hotel policies.
• Collected guest feedback during breakfast and throughout the stay, taking
immediate action to resolve service concerns.
• Monitored breakfast operations, welcomed guests during breakfast service,
interacted with guests, and ensured a memorable dining experience.
• Resolved guest complaints promptly through effective problem-solving and service
recovery, ensuring high levels of guest satisfaction.

• Managed guest relations and front office operations.
• Coordinated room bookings, group reservations, and corporate contracts.
• Assisted in banquet sales, event planning, and promotional activities.
• Worked closely with housekeeping and F&B teams to enhance guest experience.
• Resolved guest concerns and ensured timely service recovery.
• Prepared daily reports, including VIP arrivals, guest feedback, celebration
arrangements, occupancy updates, and long-stay guest reports.
• Managed cash transactions and assisted guests with billing-related queries in
accordance with hotel policies.
• Monitored breakfast operations, welcomed guests during breakfast service,
addressed guest requests, and ensured a pleasant dining experience.
• Collected guest feedback during breakfast and throughout their stay and
coordinated service recovery whenever required.
• Built strong guest relationships by delivering personalized service and anticipating
guest needs.
• Handled guest complaints efficiently and resolved issues promptly to maintain high
guest satisfaction scores.
• Conducted courtesy calls and personally interacted with long-staying guests to
ensure comfort and guest satisfaction.
• Met celebration guests and ensured rooms were decorated with personalized
amenities, cakes, flowers, and special arrangements before arrival.
• Coordinated early check-in and late check-out requests based on room availability.

• Handled guest arrivals, departures, and reservation management.
• Processed billing, cashiering, and payment transactions accurately.
• Provided concierge services and addressed guest requests.
• Maintained guest records and operational reports.
• Handled incoming and outgoing calls through the hotel operator system and routed
calls to the appropriate departments.
• Assisted guests with room reservations, room changes, wake-up calls, and general
inquiries.
• Prepared daily shift reports and maintained accurate front office documentation.
• Managed guest check-in and check-out efficiently while ensuring a seamless
arrival and departure experience.
• Maintained guest profiles and updated reservation details using the hotels Property
Management System (PMS).

• Assisted applicants with documentation and application procedures.
• Managed front desk operations and visitor interactions.
• Maintained confidential records and administrative documentation.
• Performed back-office operations, including document verification, filing, record
maintenance, and data entry.
• Welcomed and assisted visitors, diplomats, and VIP guests in a professional
manner.
• Ensured confidentiality, accuracy, and compliance while handling sensitive
documents.
• Supported the administrative team with daily reports and office coordination tasks.