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Faiz Azam, IT Support & Admin Officer

Faiz Azam

IT Support & Admin Officer·Engro Vopak Terminal Limited (EVTL) via Descon Engineering

Pakistan

Bachelor's degree, Artificial Intelligence

Work experience

Total years of experience: 1 years, 7 months

IT Support & Admin Officer

January 2026 - Present

Engro Vopak Terminal Limited (EVTL) via Descon Engineering

Karachi, Pakistan

January 2026 - Present

• Provided 1st & 2nd line IT support for users across the terminal.
• Managed desktops, laptops, LAN/WAN networks, CCTV systems, switches, and IP cameras.
• Implemented data backup and security procedures to ensure system reliability and data protection.
• Coordinated administrative operations, documentation, asset records, and vendor communications.
• Supported office management activities, ensuring smooth day-to-day operational efficiency.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture

Founder & CTO — IoT & Systems EngineerMay

January 2025 - Present

SMIU

Karachi, Pakistan •Hybrid

January 2025 - Present

• Deployed IoT-based automated infrastructure across 100+ installations with 99.5% uptime and 10, 000+ daily data
transactions.
• Reduced system downtime by 35% via predictive maintenance models; led a team of 5+ engineers using
Agile/Scrum.
Company industry:
Higher Education

Warehouse Data Assistant — ERP & Systems Operator

November 2025 - January 2026

Engro Vopak Terminal Limited (EVTL) via Descon Engineering,

Karachi, Pakistan

November 2025 - January 2026

• Operated ERP/inventory software; reduced data discrepancies by 20% through systematic audits and verification.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture

AI & IT Instructor

January 2025 - January 2025

NAVTTC – National Vocational & Technical Training Commission,

Karachi, Pakistan

January 2025 - January 2025

• Delivered Python and IT training to underserved youth under a Government of Pakistan initiative.
Company industry:
IT Services

Python Developer Intern

January 2024 - January 2024

QA Test Professionals LTD,

London, United Kingdom •Remote

January 2024 - January 2024

• Built automated testing frameworks in Python; managed GitHub repositories in an international remote team.
Company industry:
Data Hosting & Storage

Education

SMI University

July 2026

July 2026

Bachelor's degree, Artificial Intelligence

Pakistan

Skills

ARTIFICIAL INTELLIGENCE

Intermediate

HARDWARE TROUBLESHOOTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

IT INFRASTRUCTURE

Intermediate

OFFICE ADMINISTRATION

Intermediate

OPERATIONS

Intermediate

PROFESSIONAL NETWORKING

Intermediate

RELIABILITY

Intermediate

SYSTEM ADMINISTRATION

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

English

Expert

Training and Certifications

Certifications
GitHub
Google IT Automation with Python
Google AI Essentials