Business Analysis
BUPA
Total years of experience :15 years, 10 Months
Document problems and activity and solution for each case
•Communicate the status of issues to clients and to the CRM team
•Identify high priority customer issues and escalate to appropriate team members, including management
•Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests
•Perform in-depth analysis of CRM user issues to determine causes and solutions
•Deliver CRM Refresher Training on an as needed basis
•Update users and change permissions within the CRM
•Reviewing documents such training manual, technical document, test Script
•Evaluating change through project execution
•Develop your personal technical knowledge base on- and off-the-job
•Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM
•Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog
•Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
**************
•Serving as the:-
•Application Support for MS Dynamics CRM supporting day-to-day activities
•Business Analyst Role for HRMS Applications
• Functioned as a single point of contact (SPOC) between the Operations and IT.
• Level One Support specialist for all Supply Chain Issues of Oracle E Business Applications for modules Oracle, Inventory, Purchasing, Order Management and finance module Receivables.
• Requirements gathering, testing and user training (Train the Trainer), documentation of activities, processes, test scripts and client interaction.
• Working on the Month closing check list activities related to Inventory, Receivables by monitoring the Interface tables
• Oracle Inventory Troubleshooting, generating ad hoc reports by using SQL, data extraction from the Transactions Summary on need basis.
• Troubleshooting issues related to Point of Sales Integration such as Item attributes, item cross reference, UOM Conversions, Item Revisions.
• New User Training for Procurement tasks such Requisitions creations, Standard reports execution, Purchase Order Creation.
• Team player in SCM periodic activities such Cycle Counting, Physical count.
• Perform Volume Testing and conduct user acceptance test.
• Development of sales /Inventory Analysis reports using the BI Reporting Tool (IBM Cognos).
• Maintain and managing Service requests within supporting documentation, following up functional changes, issues, and ensuring requests are resolved in a timely manner, providing updates to business leadership team on progress and escalates as necessary to resolve issues.
• Document problems and activity and solution for each case
• Communicate the status of issues to clients and to the CRM team
• Identify high priority customer issues and escalate to appropriate team members, including management
• Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests
• Perform in-depth analysis of CRM user issues to determine causes and solutions
• Deliver CRM Refresher Training on an as needed basis
• Update users and change permissions within the CRM
• Reviewing documents such training manual, technical document, test Script
• Evaluating change through project execution
• Develop your personal technical knowledge base on- and off-the-job
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM
• Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog
• Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
**************
Serving as the:-
• Application Support for MS Dynamics CRM supporting day-to-day activities
• Business Analyst Role for HRMS Applications
Significant Achievements:
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Developed a user-friendly sales management sheet to track internal defects
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Functioned as a single point of contact (SPOC) between the Operations and IT.
•Level One Support specialist for all Supply Chain Issues of Oracle E Business Applications for modules Oracle, Inventory, Purchasing, Order Management and finance module Receivables.
•Requirements gathering, testing and user training (Train the Trainer), documentation of activities, processes, test scripts and client interaction.
•Working on the Month closing check list activities related to Inventory, Receivables by monitoring the Interface tables
•Oracle Inventory Troubleshooting, generating ad hoc reports by using SQL, data extraction from the Transactions Summary on need basis.
•Troubleshooting issues related to Point of Sales Integration such as Item attributes, item cross reference, UOM Conversions, Item Revisions.
•New User Training for Procurement tasks such Requisitions creations, Standard reports execution, Purchase Order Creation.
•Team player in SCM periodic activities such Cycle Counting, Physical count.
•Perform Volume Testing and conduct user acceptance test.
•Development of sales /Inventory Analysis reports using the BI Reporting Tool (IBM Cognos).
•Maintain and managing Service requests within supporting documentation, following up functional changes, issues, and ensuring requests are resolved in a timely manner, providing updates to business leadership team on progress and escalates as necessary to resolve issues.
UNIVERSITY YEAR
UNIVERSITY YEAR
IN