Customer service Supervisor
SAFILO MIDDLE EAST
Total years of experience :20 years, 0 Months
Monitoring and managing customer master data according to distributor requirements, being the owner of the Accounts
Managing the “order to cash flow” process (Order Collection/Entry/Management) ensuring the balance of commercial conditions, as per Export Area Manager guidelines, and planning requirements
Supervising the overall logistics flow, acting as interface between Export Area Manager, Planning, Distribution, Shipping, being reference points for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, customs issues
Managing the customer portfolio ensuring the right status of back orders actively analysing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and client requests
Supporting the organization at events of the Export Channel
In charge of Export for CNA customers (North and Central Africa) and Levant.
Coordinating shipments and ensuring on time delivery as well as high service levels.
Manage the customer service scorecard including case fill, perfect orders, and market forecast.
Ensure on time invoicing and completion of related documents.
Meets with and communicates directly with franchisees about supply chain issues and develops and implements corrective action plans with suppliers.
Update Cost saving tracker
Entering orders in data base and picking
Updating customers about pending sales report
Timely customer communication and monitor product flows and collaboratively respond to potential delivery problems.
Dealing with Forwarders, reservations of containers follow up of shipment and shipping documents.
Key customer service for French market.
Target New corporate and Individual customers.
Developing Business of corporate customer.
Planning payment Collection with finance team.
In charge of the Export (north Africa)
Quotations and Sales Invoicing Export
Implementation and control of produced stocks with warehouse team.
following up Quotations, letter of credit certificates (export documents)
Inventory control and receipts, with collaboration of warehouse team.
In charge of Import process, coordinate with forwarder for clearance.
Identifies and develops local and regional and international suppliers.
In charge of tender with national and private companies.
Follow-ups of the objectives of the stock in everyday life.
Implementation and control of produced stocks.
Maintain schedules and calendars of local deliveries.