Senior Retail & E-Commerce Business Manager
Mohammed Jawad BU Khamseen Group
Total des années d'expérience :23 years, 11 Mois
Manages overall operation of 28stores in Al Hasa & Dammam region, responsible for regional profitability / EBITDA analysis, monitor regional topline & bottom line, ATL/BTL optimization, Creating institutional business opportunities by implementation of loyalty & extended warranty programs, SOH/SIS creation & execution, Assortment analysis & handling multinational store business managers and staffs.
• SWOT Analysis of the catchment area & implement store wise strategy for monthly growth & profitability in terms of revenue generation.
• Implementation of draft curriculum training program for new joiners & existing staff with low productivity.
• Weekly Review of store business managers in terms of TARGET VS ACHIEVEMENT; Planned revenue generation, stock analysis, promotions & best practice for enhanced customer service in the region.
• Implementation of Retail Audit Process (Checklist, Inventory Control & SOP) across 28 stores in the region.
• Business Plan Creation with key marked monthly & weekly promotions, P&L analysis, Explore & Maximize revenues of stores in the region.
Overall business management for the complete store, conceptualizing and implementing strategies for excellent customer experience at stores, devising and executing loyalty plans; also responsible for store P&L and driving various operational SOP at store level, executing store set up, with net profit responsibility.
Stock Management, Merchandising, In store Marketing Branding & Floor Wise Brand Display. Supply Chain Management, Back Store Activities, Inter Store Transfers, Delivery & Customer Service.
Responsible for store bottom line margin - Extended Warranty Sales & Accessory Attachment Managing Inventory control through regular PI count with minimum shrinkage. Responsible for SHUKRAN Loyalty Card Sales, ATV & Conversion, Plus SHUKRAN Points Redemption.
Implemented & Streamlined New Process in Accordance to BOE AUDIT Rules
( Business of Excellence ).Weekly SWOT Analysis ( Strength Weakness Opportunity Threat )
to assist in planning new strategy & store plans that will help in the growth of store profitability.
Responsible for In store training of New Joiners on Mandatory Curriculum plus assisting on development of Saudi National Staff through management program of AL QEEMA.
Assisting Buyers in implementation of Plano grams & Product assortment to suit customer demand.Bonding Team relationship to minimize attrition rate.
Oversee all store operations and responsible for every phase of day-to-day store operations. Responsible for personnel management, merchandise selection & presentation for store operations. Responsible for store profit & loss, conversion, ATV, top line, bottom line & gross margin. Coordinate inventory control, receiving, merchandising (plan-o-grams), PI, stock count & store maintenance.Coordinating with supply chain weekly to make sure promotion stocks available on time.
Analyze and measure business trends & Implementing SOP & policies. Established sales goals, managed budgets and devised sales forecasts. Maximized sales and profitability of assigned areas through execution of company programs such as best price guarantee & brand promise.
Implemented new product lines and created strategies to introduce and promote them to customers.Set standards and modeled behavior for optimum customer service.Managed all aspects of merchandising, window display & stocking. Utilized merchandising skills to drive sales through effective merchandise presentations.
Developed successful sales plans to grow store's profitability. Worked with visual merchandising team to ensure that visual merchandise changes are aligned with sales patterns.
Enforced loss prevention policy and awareness on the floor in order to control external shrinkage.
Handled sales tracking, reporting & budget planning; Controlled shrinkage & other store expenses.
Created and maintained team relationships; trained, develop & motivated sales staff & associates.
Successful in leading and managing outdoor sales activities -GITEX 2007 & Part Sale 2010.
Develop and implement plans to maximize sales and meet or exceed goals and objectives.
Assisted senior managers & buyers in all areas of resets, remodels, relocation's, and new store openings both in UAE & Oman.
Responsible for meeting assigned sales performance and profitability criteria
Assist in setting appropriate individual performance standards for the store in line with national standards.
Other responsibilities include developing, implementing and monitoring store prospecting plans to increase sales, as well as managing profit and loss responsibility for store including the protection of assets.
Was responsible for all functions of the retail store to include sales, customer service, inventory, and technical troubleshooting. Maintained internal visual merchandising and in-store displays and ensured store appearance met company standards at all times.
Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with store standards.
Preparing all required reports related to sales, marketing feedback & sales campaign.
Supervised and trained interns and temporary staff.
Analyzed and interpreted team sales data to enhance and forecast sales representative productivity.
Responsible for performing extra tasks as assigned by team management.
BA - Sociology
Graphics & Multimedia
First Class & 2nd Rank in Rizvi College of Arts