faizan afzal

• Installing and configuring computer hardware operating systems and applications.
• monitoring and maintaining computer systems and networks;
• configuration and monitoring of server’s backup
• Configuration of Cisco IP Phone, Cisco Jabber and voicemail for the users.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Maintaining the inventory stock, ordering for the new stock
• Maintaining the Time and attendance record and giving door access to the users
• Interaction with the vendors for the new requirements from the users
• Supporting the roll-out of new applications.
• setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs.
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

• IT Support to different clients of Lattice.
• Managing IT environment. Support in Desktops, Laptops, Printers, Scanners other IT equipment (Installing and Troubleshooting),
• Managing Productions Servers (AD, DNS, DHCP, Exchange & Applications)
• Network equipment configuring
• Maintaining (Router, Switches & Hubs)
• Installing Applications, Software’s, Operating Systems etc,
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, 2010 and any other authorized desktop applications.
• Provide technical solutions and troubleshooting services on need basis
• Solving day to day IT problems relating IT equipments, LAN, WAN, Smart phones, Tablets, Software/Hardware,
• Playing role in up-gradations of IT infrastructure of the clients

• Troubleshooting system and network problems, diagnosing and solving hardware/software issues
• Monitoring and maintaining computer systems and networks
• Installing and configuring computer hardware, operating systems and applications
• Installation, configuration and support of LAN & Wireless LAN infrastructure devices.
• Install and upgrade hardware and software components
• Develop and document technical processes
• Provide technical solutions and troubleshooting services on need basis
• Ensure proper working order of all terminals and servers at all times
• Provide support to remote users
• Administrate MS Active Directory accounts and groups
• Act as a single point of Contact for phone calls and emails from staff regarding IT issues and queries.
• Troubleshooting DNS/DHCP issues on window 2003, 2008
• 1st line support. Troubleshooting of IT related problem hardware such as laptop desktop IP telephony scanner and printers
• Troubleshoot basic network issues. (IP related issues, cabling issues, network card issues, Network Switches)
• Test computers to ensure proper functioning of computer system.
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, 2010 and any other authorized desktop applications.
• Configure the outlook profile of the users
• Installation of Time attendance machines Hanvon FaceID (F710)

• Consultative, General and technical advisory support to the customers.
• Perform all day-to-day network monitoring activities for rapid recovery of network faults, outages and performance issues.
• Network equipment configuring and maintaining (Router, Switches & Hubs)
• Installing Applications, Software’s, Operating Systems, Solving day to day IT problems relating IT equipments, LAN, WAN, Smart phones, Tablets, Software/Hardware.
• Install, configure, and maintain production servers, Domain Controllers, Ethernet networks, network cabling, and other related equipment, devices, and systems.
• Troubleshoot networks, systems, and applications.
• Involve in design, testing, implementation, operation and maintenance of the company network in Windows Server 2003 & 2008, Windows XP, and Vista & seven. Performs routine preventive maintenance on hardware and software. Configuration of file and printer sharing (TCP/IP).
• Responsible for the fast and accurate troubleshooting of reported faults.
• Proactively monitors network platforms and applicable systems in order to identify potential anomalies/performance issues and perform appropriate corrective measures, via demand or scheduled maintenance actions.
• Monitoring applications and tools to ensure service availability against queries.
• Maintain documentation for all processes and procedures.
• In rich technical skills, Absorb driven technical training session provided by Organization.

• Implements, manages, and troubleshoots existing network and system environments. Provides administration, operation management, and support for all computer systems, workstations
• Support in Desktops, Laptops, Printers, Scanners other IT equipment (Installing and Troubleshooting)
• Installation of Active Directory using platform of 2003
• Performs maintenance of desktop computers
• Installing and configuring new hardware and software
• Wireless Router Configuration
• Adding, removing, or updating user account information, resetting passwords
• Technical support and troubleshooting any reported problems
• Troubleshoots and resolves software, operating system, and networking problems both server and hardware and also resolve day to day issues of software’s