Senior Delivery Manager
AP Moller Maersk
Total years of experience :10 years, 11 Months
• As a Technical Project Consultant, manage end-to-end execution of network-related projects using Agile methodologies:
• Network migration projects, upgrading live networks from legacy to SDWAN environment.
• Wireless projects, overseeing and upgrade of existing branch offices and clinics to HD Wi-Fi standard.
• Tech refresh projects - such as bandwidth upgrades, IOS Image upgrades and PLM activities.
• Real Estate projects by participating in new remote site builds, site remodels, and site decommissioning initiatives.
• Worked upon Data Center migration projects.
• Collaborated with our global clients to discuss and understand their technical requirements, defining scope, planning release schedule and checking resource availability & allocation.
• Drive Change management processes, mitigate risks, and ensure secure and performance-compliant releases, design, document, Peer reviews and suggest improvements over configurations and implementation plans, CAB meetings for approval
• Coordinate technical and business verification tests, maintain compliance standards, and resolve escalated issues.
• Maintained compliance standards by diligently updating board, check sheet, logs, and lesson learned, issues, risks and centralized documents for knowledge base and PMIS.
• Promptly resolved escalated issues by engaging relevant teams for support, avoiding change failures, and implementing rollbacks when necessary to maintain project momentum and ensure successful project outcomes with minimum business loss.
• Project Lead/Scrum Master
• Managed end-to-end execution of various projects technical and non-technical projects, where collaborated with Product Owners, worked on requirement gathering, planned, executed and delivered multiple small and mid-sized projects, worked with cross functional team, internal & external stakeholders, team management, a facilitator & servant leader for team.
• Facilitated Scrum ceremonies and ensured that the team was following the Scrum framework within cross-functional teams.
• Drove process simplification and bright ideas to enhance project management practices, resulting in substantial cost savings ~ to 800 cisco switches.
• Proactively identified and managed risks and issues, developing mitigation strategies to address potential challenges and minimize their impact on project outcomes.
• DNS/LAN Engineer:
• DNS/DHCP - IP Addressing Management using QIP and InfoBlox tools.
• Created DHCP pools, set up records and DNS mapping for external domains & F5 LB.
• On-call support - Joining war rooms, resolved critical issues, De-escalating and maintaining satisfaction and working on the RCA and action plan
• Managed MACD for cisco phone systems, configuring extension mobility, assigning DID, contact migration, ghost extensions, voicemail and telepresence troubleshooting.
• Troubleshooting of Telepresence and other Voice products.
• On call support for Avaya issue, configuring station and agent Ids, etc.
• Working with senior teams in case of escalations and unknown issues.
• SPOC for port-related issues, coordinating with vendors for timely solution
• Desktop Troubleshooting: Expertly resolve hardware, software, and connectivity issues to minimize disruptions to user productivity.
• Network Asset Inventory Management: Maintain up-to-date records of network assets.
• Vendor and Service Provider: Act as the liaison with external partners, ensuring timely resolution of technical impediments.
• Network Monitoring and Basic Troubleshooting.
• Provide quick and effective support, offering user-friendly solutions to technology inquiries.
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