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Faizan Khalid, UK Customer Service Advisor & Sales Agent

Faizan Khalid

UK Customer Service Advisor & Sales Agent·Utility Warehouse

Great Britain (UK)

Bachelor's degree, International Business Management

Work experience

Total years of experience: 6 years, 4 months

UK Customer Service Advisor & Sales Agent

October 2022 - October 2025

Utility Warehouse

City of London, Great Britain (UK) Remote

October 2022 - October 2025

• Driving revenue growth by identifying cross-selling opportunities for utility and
telecommunications packages.
• Resolving complex customer enquiries while maintaining high satisfaction
scores and brand loyalty.

Company industry:
Telecommunications

UK Home Agent / Service Coordinator

January 2021 - January 2022

Allianz (BMW/MINI)

London, United Kingdom Remote

January 2021 - January 2022

• Coordinated emergency roadside assistance for BMW and MINI customers,
ensuring rapid response times in high-pressure situations.

Company industry:
Call Centers & Customer Care Outsourcing

UK Logistics & Delivery Representative

January 2020 - January 2021

Amazon

London, United Kingdom

January 2020 - January 2021

• Represented the brand as a primary point of contact, consistently receiving
positive feedback for professionalism.

Company industry:
Internet & E-commerce

UK Customer Service Advisor (Savings & ISAs)

January 2019 - December 2019

Skipton Building Society

Skipton, Great Britain (UK)

January 2019 - December 2019

• Managed inbound queries regarding ISA maturities and complex savings
account instructions.

Company industry:
Banking

UK Sales Assistant

October 2017 - November 2017

Athena Innovators

Leeds, Great Britain (UK)

October 2017 - November 2017

• Conducted face-to-face sales presentations and telephone outreach to
prospective clients.

Company industry:
Call Centers & Customer Care Outsourcing

Education

University of Bradford

January 2017

January 2017

Bachelor's degree, International Business Management

United Kingdom

University Of Bradford

January 2016

January 2016

High school or equivalent, Business And International Studies

Great Britain (UK)

Skills

Sales Representatives

Expert

Microsoft Office

Intermediate

ACCOUNT MANAGEMENT

Intermediate

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CLIENT SERVICES

Intermediate

CUSTOMER RETENTION

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCE

Intermediate

LEAD GENERATION

Intermediate

SALES

Intermediate

WRITING

Intermediate

Administration

Intermediate

Languages

English

Native Speaker

Urdu

Native Speaker

Training and Certifications

Certifications
BTEC Double Business & Retail

Hobbies and interests

Basketball).
Football,
(Cricket,
Enthusiastic athlete