Senior IT Engineer
RW Armstrong & Associates LLC
مجموع سنوات الخبرة :24 years, 10 أشهر
• Managing & Administration of Windows server based IT infrastructure including Domain Server, Data Server, ERP Applications Server, Access Control System Server, Symantec Backup System and Active directory services.
• Day-to-day operational support, and periodic OS and application maintenance of MS servers.
• Successfully implemented Primavera P6 Project Management Professional in the company.
• Successfully implemented Fortigate for Firewall and VPN connections.
• Successfully implemented, Managing and Maintaining Quickbooks 2015, the accounting & finance software.
• Successfully implemented, Managing and Maintaining Actitime, the time attendance and project cost management software.
• Managing and maintaining of DNS, DHCP, and Domain Controller etc.
• Managing and maintaining of NAS Storage arrays and server.
• Monitoring WLAN activity and updating the security frequently.
• Making sure the proper connection and working environment in the branch office.
• Installation and troubleshooting of Network Printers, Plotters and other hardware equipment.
• Handling the IT support queries from the employees effectively and timely
• Writing periodic status reports, and working independently on problem solving.
• Scheduling and monitoring data backups using Symantec Backup Exec backup technology.
• Microsoft 2000 Server, 2003 Server, 2008 Server & 2012 Server Installation and configuration.
• Remote Installation & Remote Administration.
• Cisco IP Telephone System Maintenance and Support
• Performance auditing of Domain controller, Office 365 mail System, Data Storage
• IT Procurement to fulfill the IT requirements of the project.
• Administer and maintain an existing Windows server infrastructure including Exchange server, Active directory services, BlackBerry, ISA server day-to-day operational support, and periodic OS and application maintenance of MS and Citrix servers.
• Managing DHCP, DNS and Terminal service.
• OS patch and update management using Windows Software Update Server (WSUS)
• IP address management for servers, printers, wireless LAN and user PCs.
• Administering, monitoring and maintaining the Kaspersky Open Space Security Server.
• Performance auditing of Domain controller, email server, File and backup server, Corporate Antivirus server and wireless LAN.
• Technical support through remote desktop connection to branch office.
• Installation and troubleshooting of Network Printers, Plotters and other hardware equipment.
• Design, maintain and update the official websites for the organization and did search engine optimization.
• Design the official program to manage the spare parts divisions, which links the two branches in Abu Dhabi and Dubai and managed the hosting on restricted area on the company storage.
• Design the official program to manage the sales divisions and the inventory, which links the two branches in Abu Dhabi and Dubai and managed the hosting on restricted area on the company storage.
• Configuring and Troubleshooting the company computers (both Windows and MAC), Network Printers, Installing computers and peripherals and provide Network support.
• Provide helpdesk support for company employees in both Abu Dhabi and Dubai.
EMEA Technology is a Syrian - Dutch company specialized in integrated informatics solutions.
• I was one of the team who started the E-Government project in Syria using JSP and oracle.
Mar 1999 to Jan 2002: Part Time Trainee @ Ebla Computer Center, Syria, Damascus
Jan 2002 to Jun 2003: IT Administrator @ Ebla Computer Center, Syria, Damascus
Ebla Computer Center is a company specialized in the sales of computers & network and peripherals, accessories and computer & networks management operations.
• Installed computers and peripherals, and migrated information onto new PCs.
• Diagnosed and resolved network issues, verified IP addresses for network connectivity.
• Set up and configured new software and hardware.
• Provided helpdesk support to the end user clients over the phone or by site visiting.
Bachelor in Informatics