Fakraoui Mohamed

• Responded to customer inquiries via phone, email, and chat.
• Assisted customers with online orders, exchanges, and payment issues.
• Updated product listings and pricing on e-commerce platforms.
• Managed order processing and shipment tracking.
• Promoted digital products and generated leads.
• Collaborated with marketing and logistics teams.
• Handled complaints and improved customer satisfaction.
• Monitored customer feedback and suggested improvements.

• Built and maintained customer relationships to drive loyalty and repeat business.
• Demonstrated product features to enhance shopping experience.
• Achieved and exceeded monthly sales KPIs.
• Conducted market research to identify customer preferences
• Prepared daily and weekly sales reports.
• Handled complaints and ensured customer satisfaction.
• Upsold and cross-sold products to increase revenue.
• Processed orders and payments using POS systems.
• Participated in promotional events and campaigns.
• Collaborated with team members to meet store sales targets.