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Fakroudine ali ahamed Mouhamad Djardjis, Infra Administrator and Security Operations Engg

Fakroudine ali ahamed Mouhamad Djardjis

Infra Administrator and Security Operations Engg·Crédit Agricole Corporate & Investment Bank

India

Master's degree, Information Technology

Work experience

Total years of experience: 19 years, 2 months

Infra Administrator and Security Operations Engg

January 2025 - Present

Crédit Agricole Corporate & Investment Bank

Navi Mumbai, India Hybrid

January 2025 - Present

Specialized in managing, maintaining, and securing enterprise-grade Citrix infrastructure for high-stakes banking environments.

Core Competencies
• Security Ops: Vulnerability Assessment, Threat Mitigation, Incident Escalation
• Compliance: EMEA Regulations.
• Infrastructure: Application & Infra Support, Patch Management, Network Security
• Collaboration: SOC Engineering, Computer Emergency Response Team (CERT), Cross-Functional Leadership.


• Security Ops: Vulnerability Assessment, Threat Mitigation, Incident Escalation
• Compliance: EMEA Regulations.
• Infrastructure: Application & Infra Support, Patch Management, Network Security
• Collaboration: SOC Engineering, Computer Emergency Response Team (CERT), Cross-Functional Leadership.

• Regulatory Compliance: Enforced infrastructure security controls aligned with strict EMEA regulatory frameworks.

• Access Governance: Partnered with Network Security to implement strict access management policies and threat mitigation protocols.

• Incident Response: Monitored environments for anomalies and directly escalated high-risk suspicious activities to the SOC and CISO.

• Crisis Patching: Spearheaded emergency patch management cycles to secure servers against Zero-Day exploits.
Application & Infrastructure Specialist | Crédit Agricole CIB - Singapore (10 Years)
• Infra Operations: Managed and optimized critical banking applications and core infrastructure systems.

• System Reliability: Ensured high availability and operational resilience for enterprise-level financial platforms.

• Data Loss Prevention (DLP): Deploying tools to detect and prevent unauthorized exfiltration of sensitive information.

• Manage daily operations of the Citrix infrastructure environment, ensuring system stability and performance.

• Troubleshoot complex technical issues and perform root cause analysis to prevent recurring incidents.

• Lead and mentor a team of Citrix administrators, improving service quality and operational efficiency.

• Collaborate with CERT / Data Security / SOC teams to ensure compliance with enterprise security policies.

• Optimize Citrix environments to enhance user performance and system reliability.

• Maintain operational documentation and technical procedures for infrastructure management.

• Contribute to continuous service improvement initiatives across IT support operations.

Company industry:
Banking

CITRIX XenApp and XenDesktop Infrastructure Support (French

June 2020 - July 2024

ADECCO FOR CREDIT AGRICOLE CORPORATE INVESTMENT BANK

Singapore, Singapore

June 2020 - July 2024

Providing support and managing client access on published applications and systems hosted in CITRIX Provisioning services 2203 - XenApp andXendesktop 7.15 LTSR for Credit Agricole Corporate Investment Bank, Singapore.
Managing alerts continuously and provide timely resolution to users, including utilization of CITRIX Xenserver and provisioning services console to stream VHD images to respective virtual machine.
Analyzing all incidents and resolution periodically to identify recurring issues and categorization of incident severity. Thereafter to propose suitable short- term and long-term solution for these issues and monitor improvements in incident recurrence, increase productivity and potentially reduce costs for company as a whole.
Translating key documentation, including technical procedures and process flow maps,

Company industry:
Banking
Job role:
Banking

End-User Infrastructure Support and Operation Security Engineer

January 2020 - January 2024

Crédit Agricole Corporate & Investment Bank

Singapore, Singapore Hybrid

January 2020 - January 2024

Delivered Tier-2 infrastructure and remote access support for global banking users in a secure and regulated IT
environment.

Key Responsibilities
Provided tech support for secure remote access and enterprise applications used by banking professionals.
Managed user access and security policies on Citrix Presentation Server 4.5 and XenApp 7.15.
Monitored infrastructure security alerts and proactively mitigated vulnerabilities using Nexus Tenebale scan.
Administered Citrix XenServer and virtual desktop provisioning services for remote users.
Conducted security incident analysis using METIS monitoring tools.
Implemented preventive measures to reduce risk exposure and improve system stability.
Translated IT security documentation between French and English to support international teams.

Company industry:
Banking

FRENCH LANGUAGE SUPPORT FOR CITRIX AND VDI

January 2017 - May 2020

PAN ASIA - FOR CREDIT AGRICOLE CORPORATE INVESTMENT BANK

Singapore, Singapore

January 2017 - May 2020

Working as a French language support Citrix and Virtual Desktop Infrastructure consultant on behalf of WIPRO for Credit Agricole Corporate Investment Bank, Singapore.
Perform BAU support, and managing Citrix Infrastructure. Excellent level of server and application troubleshooting skills with a strong background in customer service Excellent business communication and client interfacing skills, coupled with mentoring and motivating Service Delivery teams Proven problem-solving skills with an eye for details and the desire to problem solve Documentation skills Good problem solving and analytical skills

Company industry:
Banking

Application & Infrastructure Specialist

June 2017 - January 2020

Crédit Agricole CIB

Singapore, Singapore

June 2017 - January 2020

• Collaborate with CERT / Data Security / SOC teams to ensure compliance with enterprise security policies.

Company industry:
Banking

Citrix & VDI Engineer

January 2017 - January 2020

Crédit Agricole Corporate & Investment Bank

Singapore, Singapore

January 2017 - January 2020

• Delivered bilingual support for Citrix VDI infrastructure used by international banking teams.
• Managed incidents and service requests using ServiceNow within the ITIL framework.
• Performed advanced troubleshooting of server, application, and VDI access issues.
• Conducted vulnerability assessments and Tenable security scans.
• Maintained comprehensive technical documentation for infrastructure operations.
• Mentored junior service desk engineers and improved knowledge-sharing practices.

Company industry:
Banking

French Language IT Consultant – IS2

January 2014 - January 2016

ITC Infotech

Gokarna, India

January 2014 - January 2016

• Resolved VIP guest internet connectivity issues using Superclick and IBHAN platforms.
• Managed incident tickets using HPSM service management tools.
• Administered enterprise accounts and distribution lists using Active Directory and Exchange.
• Configured enterprise applications including MIM, TAS, CRS, POS, PMS, and BirchStreet systems.
• Delivered high-quality IT support services to international hospitality clients.

Company industry:
IT Services

Support Senior Consultant

January 2011 - January 2013

SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED

Chennai, India

January 2011 - January 2013

Worked as a- L2 - French Language Support Senior Consultant for BELL CANADA SMB ISP ( Tech Support for Canadian Small & Medium Business Customer). Monitor and Escalate the ticket to the concern department via TIM ( Remedy Tools ). Worked on the Competitive Local Exchange Carrier ( CLEC ) with the guidelines of EGYPTIAN team. Provide detailed feedback to team members on all the incident resolutions, ensuring full details are documented and entered Knowledge base Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.

Company industry:
IT Services

Senior Consultant – French L2 Technical Support

January 2011 - January 2013

Sutherland Global Services

Chennai, India

January 2011 - January 2013

• Delivered L2 technical support for Canadian business customers.
• Managed incident escalation through TIM (Remedy) ticketing system.
• Worked with international teams on CLEC telecom infrastructure processes.
• Maintained knowledge base documentation for recurring issues.

Company industry:
Call Centers & Customer Care Outsourcing

L2

January 2008 - January 2011

Cybernet Slash Support Corp

Chennai, India

January 2008 - January 2011

Telecom Engineer for Alcatel - Lucent Applications. Omni Touch Unified Communications ICS 6, Omni Fax Server OFS, Omni Touch 8660 Conferencing and Collaboration Alcatel Configuration Tools for International Sales ACTIS. Business Integrated Communication Server BICS. Server installation / Configuration / Lab setup and Troubleshoot. (Enterprises Tech Support for European Business Partner ). Need to simulate every issue in the LAB - set up LAB based on the business partner topology - do the simulation to find out the problem and provide the solution.

Company industry:
IT Services

L2 Enterprise Technical Support Engineer

January 2008 - January 2011

Cybernet Slash Support Corp

Chennai, India

January 2008 - January 2011

Supported Alcatel-Lucent enterprise communication systems for European business clients.

Key Responsibilities
Provided technical support for OmniTouch Unified Communications platforms.
Performed server installation, configuration, and troubleshooting.
Reproduced customer issues through laboratory simulations to identify root causes.
Delivered solutions for telecom communication systems used by enterprise clients.

Company industry:
IT Services

acting Chief Executive Officer

January 2006 - January 2008

AJP PROMOTERS

Puducherry, India

January 2006 - January 2008

Worked as an acting CEO for real estate agency associated with 2 French companies: Ana SARL & Delta protection translator (Tamil - French) for the chairman; managing sales team and companys treasury, having created the overall communication campaign, and information for clients.

Company industry:
Real Estate

Media Analyst

January 2005 - January 2008

Movie vision

Puducherry, India

January 2005 - January 2008

Worked as a Media Analyst

Company industry:
Media Production

Education

TamilNadu Open University

January 2024

January 2024

Master's degree, Information Technology

India

in

College

January 2024

January 2024

High school or equivalent, French

India

in

Tamil Nadu Open University

January 2011

January 2011

Master's degree, M.B.A ( Information Technology )

India

GPA (rating): Excellent

GPA (rating): Excellent

Tamil Nadu Open University

January 2011

January 2011

Master's degree, Information Technology

India

ACE Computers

January 2006

January 2006

Diploma, Diploma in Desktop Publisher

India

Novell Communication Technology

January 2005

January 2005

Diploma, Master Diploma in Cell phone Technology

India

Novell Comm Technology

January 2005

January 2005

Master's degree, Cell Phone Technology

India

Madurai Kamaraj University

January 2002

January 2002

Master's degree, History

India

in

MADURAI KAMARAJ UNIVERSITY

January 2002

January 2002

Master's degree, Master of Arts (History)

India

Aditya Softech System

January 1998

January 1998

Diploma, Diploma in Office automation & DTP

India

Bureau of Data Processing System

January 1997

January 1997

Diploma, Diploma in refrigeration and A/C mechanic

India

Alliance Française

January 1994

January 1994

High school or equivalent, French language course

India

Alliance Française

January 1993

January 1993

High school or equivalent, Computer

India

College Calvé

January 1991

January 1991

High school or equivalent, Brevet

India

Skills

French
Expert
French
Expert
International Sales
Expert
International Sales
Expert
French language technical support
Expert
French language technical support
Expert
Unified Communications
Expert
Unified Communications
Expert
Alcatel
Expert
Alcatel
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
COLLABORATION
Expert
COLLABORATION
Expert
ACTING
Expert
ACTING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
TOPOLOGY
Expert
TOPOLOGY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
INTERNATIONAL SALES
Expert
INTERNATIONAL SALES
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
ANALYSIS
Expert
ANALYSIS
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ENGINEERING
Expert
ENGINEERING
Expert
French
Expert
French
Expert
French language technical support
Expert
French language technical support
Expert
Unified Communications
Expert
Unified Communications
Expert
Alcatel
Expert
Alcatel
Expert
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
INTERNAL INVESTIGATIONS
Intermediate
INTERNAL INVESTIGATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
PHYSICAL SECURITY OPERATIONS
Intermediate
PHYSICAL SECURITY OPERATIONS
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
VIRTUALIZATION
Intermediate
VIRTUALIZATION
Intermediate

Languages

English
Expert
French
Expert
Tamil
Native Speaker

Training and Certifications

Certifications
Nexthink Infinity Fundamentals
Nexthink Content Management
Cyber Security
Advanced Cyber Security: Threats & Governance
Alcatel-Lucent Certified Field Expert
Cyber Forensics
Robotic Process Automation
SAAS Cloud Computing
Apr 2024
SecOps Security Engineer
Ethical Hacker
CompTIA Security
Cloud Security
Internet of Things ( IoT)
Mobile Security
CEH Cyber Security
CEH Vulnarability Assessment

Hobbies

  • Chess