Management
Asiacell
Total years of experience :18 years, 9 Months
As a customer service manager, most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible. Also expected to know company’s products and policies inside out and be able to communicate it to other members of staff. Ensure that the needs of customers are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout the organization work for. Because customer services jobs can encompass a range of industries, daily tasks will change depending on what the company actually does. Possible duties include are:
1. Helping to build good customer relations
2. Recruiting staff and doing appraisals
3. Arranging staff meetings
4. Training and development
5. Handling complaints and queries (from customers and staff)
6. Sorting security issues
7. Financial responsibilities
8. Arranging promotional events
Managing soft collection activity for collecting postpaid overdue
My MBA specialization was on leadership