Fanny Florence

Reporting to Chief HR Officer (CHRO)/ Group HR Director
• Source, screen & conduct recruiter level interviews.
• Administer & interpret psychometric assessments (Korn Ferry TalentQ & Mercer Mettl).
• Design and facilitate Global Welcome Program across all Averda entities as part of onboarding.
• Guide & support line managers to design & conduct competency-based interviews and functional induction for new joiners.
• Manage LinkedIn Learning platform & recommend relevant courses based on training needs derived from performance reviews and business need.
• Organize & facilitate Lunch n Learn sessions & Master Classes for employees.
• Design & facilitate People Managers' Training as part of leadership development program.
• Train line managers & employees on goal setting and performance management process.
• Support in Talent reviews for identifying and retaining high potentials as part of succession planning.
• Guide, review & approve group wide hiring, promotions & transfers in line with Rewards policy and Mercer salary benchmarks.
• Analyze and communicate the engagement feedback trends with relevant stakeholders and support line managers in action planning.
• Develop, devise and review People Standards, policies, procedures, and guidelines to ensure organization effectiveness.
• Support in Change Management initiatives for org wide interventions.
• Build monthly group level HR Reports for senior management leaders & C-Suite.
• Communicate with external consultants and support in HR audits and action planning.
• Support the Head of Learning to drive the Core Values Workshops and Focus groups.
• Propose EVP standards to align strategy execution, thereby build talent density.

Achievements:
 Managed the CEO & CHRO sponsored transformation project for performance management from traditional annual review to Continuous Performance Management process through SAP SuccessFactors.
 Project managed and implemented SAP Qualtrics Employee Experience (EX) platform for pulse and lifecycle surveys including dashboard building for people analytics.
 Received two You Rock recognition certificates for supporting creation of RESPECT People Standard and Happiness project.
 Brought Averda to the Finalist level at Future Workplace Awards 2018 for the first ever time in Best Employee Engagement Strategy (HRSE Middle East - Team category).
 Redesigned and implemented You Rock, a peer-to-peer recognition program across the organization completely aligned with Averda core values to drive #WeAreAverda culture.

Reporting to: HR Manager
Supervisor to: HR Admin Assistant (direct reportee)

Jointly set up the HR Department and transitioned it to a fully functional HR organization with best-in-class Employee Engagement & Relation practices, Policies & Procedures, etc.

• Manage recruitment efforts as per the business need by screening and coordinating interviews with line managers & department heads
• Support the recruiter in achieving Recruitment strategies by crafting Job Descriptions, Offer Letter reviews, report preparation, etc
• In charge of on-boarding formalities, induction & orientation of new employees to engage them from day one and ensure they are active in HRMS with all necessary information & access
• Develop & streamline policies & procedures for Induction, Training & Development, Rewards & Recognition (RSA Champ, Peer to Peer Recognition, Best Employee & Chairman's Award), Leave Management, Performance Management, etc.
• Provide HR Shared Services to RSA's joint venture organization RSA TALKE DWC LLC (Chemical Logistics) and other Group companies.
• Drive the HR engagement initiatives - Annual Survey, Monthly Employee Net Promoter Score (eNPS), Fun Activities, Celebrations, Monthly Town Hall, CSR activities, etc
• Conduct Training Need Analysis, assess Training needs and recommend Training programs based on Annual Appraisals. Facilitate Training Programs as per ISO requirements and company’s objectives
• Prepare Annual Training Calendar and co-ordinate with all the external training consultants & other internal stakeholders for conducting Training programs
• Lead the Implementation, User Acceptance Testing (UAT) and final roll out of RAMCO ERP HCM Module and provide consistent support by training end users at all levels
• Participate in Annual Performance Management discussions along with line managers and run the whole process end to end
• Work with the Department Head in formulation of basic Grading structure, setting band & level wise compensation & benefits package, incentive schemes, etc.
• Manage Separation formalities, full & final settlement processing and arranging for exit interviews with the Manager
• Prepare & process monthly payroll and liaise with Finance team for final payout
• Assist HR Manager in manpower planning, Annual HR Budgeting and goal setting/ OKRs for the department
• Prepare monthly OKR & KPI reports of the Department by liaising with individual team members
• Supervise the HR Admin Assistant by assigning tasks, conducting performance reviews and developing the capabilities
• Provide consultation to business heads on various organizational policies & procedures, day to day employee relations issues, performance assessment process, leaves, absence, salary and other benefits issues
• Accountable for HR Department's Internal & External Audit Process as per ISO standards
• Work with the Management team on re-branding RSA's culture & support the change management process

Achievements:
 Promoted to Senior HR Generalist after first year's performance appraisal
 Won the Employer of the Year 2016 from Middle East HR Excellence Awards (Team Category)
 Finalist of Gulf Employee Experience Awards 2017 in Employee Engagement (Team category)
 Processed 100% payroll through the new HRMS with zero errors from the first month of going live thereby achieving HR organizational strategic goal for that quarter
 Training cost brought down by 21% against the Training Budget as part of cost cutting initiative without compromising quality of training
 Successfully started the process of an Employee Engagement Survey - a first ever initiative in the organization and got 85% participation with 80% satisfaction level
 Launched first ever rewards & recognition programme in RSA
 Got selected into Net Promoter Score (NPS)/ Employee Net Promoter Score (eNPS) Implementation project team
 Nominated by the Department Head to be a part of cross functional Cost Control Committee representing the HR Department

Reporting to: Manager - HR Operations

• Validation of HR payroll inputs from different stakeholders to ensure adherence to policies & procedures before payroll processing
• Monitored about 100 employee transfers globally each month to ensure the process is adhered and completed within the specified TAT
• Interact with various levels of delivery on daily basis guiding them to follow a smooth transfer process in Business Process Suite (BPM tool) thereby ensuring to regularize salary
• As a Super User, managed the Job Data module in PeopleSoft with confidentiality, from C-Suite to Officer level employees across the globe for Compensation updates, Entity Changes, Reason Code changes, Bank & National ID updation, Sabbatical updation, etc
• Managed Absence Management module in PeopleSoft - dealing with the employee’s Maternity Leaves, Miscarriage Leaves, Leave without Pays of various countries based on the eligibility and the law of land.
• Respond promptly and accurately to employees’ L2 payroll queries through PeopleSoft CRM
• Processed Gratuity for the ex-employees based on the tenure & basic salary and share accurate information to Finance team for the release of payable amount to respective ex-employees
• Send out HR Corporate communication/ circulars to all employee on the process or timeline changes

Achievements:
 Received Value Appreciation cards (Collaborative, Demanding Excellence, Honoring Commitments) from various levels of stakeholders organization-wide (HR Heads, Delivery Team, etc)
 Code of Business Conduct - Gold Certificate (2012 & 2013)
 Introduced eco-friendly initiative of paperless Salary/HRA Advance requests from employees through PeopleSoft CRM which enhanced easy access for all the stakeholders and on-time tracking for conclusive closure
 Created process and procedure documents of Payroll, Gratuity & International Transfers as a quick reference guide to all the stakeholders

Reporting to: Country Head
• Understand and analyze client’s manpower requirement
• Source profiles matching the client requirements using Online Database (Job Portals) & Offline Database to find out technically fit resources
• Conduct initial Resume review for Technical Fitment & stability by telephonic screening of the profiles
• Schedule interviews of the candidates in close co-ordination with client HR
• Develop & maintain candidate database and trackers
• Responsible for articulating and negotiating job offers with candidates
• Follow-up with candidates for Post-Employment Reference Checks, Notice Period, Negotiations, etc. till joining
• Clients worked for: ITC InfoTech, CMS, Exilant, Ernst & Young, CGI, L&T InfoTech, IBM, Invensys Skelta, Appnomic, Collabera, etc.

Reporting to Senior Manager - HR Operations

• Responsible for HR Payroll system validation (HRMS) and creation of process map.
• Study the data flow for Payroll Processing and HRMS to other downstream applications.
• Analyze the employee data and interact with various stakeholders for clarifications.
• Analyze the accuracy of the process based on inputs from stakeholders.
• Highlight the issue whether it is in terms of data updates, process followed or data flow into various other applications.
• Document the entire approach followed covering the issue, root cause analysis and the solution to fix the issue.