restaurant manager
food quest
مجموع سنوات الخبرة :10 years, 1 أشهر
grand opening of American burger joint from California, preparing the restaurant, hiring and training staff, holding meetings with managers, setting up systems, finding vendors, menu engineering, promoting a new concept brand throughout Dubai.
Coordinating with GM, kitchen manager on regards to promotions, sales, food and beverage costs and any company policy changes. Coordinating with other managers from multiple cuisines under company, working with excel spread sheet as per company requests, organizing and presenting business ideas for better up sell and increased revenue. Meeting and greeting guests to their tables, answered any menu related questions asked from guests. Cash managing, scheduling staff, forecasting and planning for daily operations. Handling staff briefings on daily situations etc. Attending managers meeting once a month. Organizing my priorities for company satisfactions as well as guests satisfactions. Building guests relations for high business rapport.
• Opening and Closing the restaurant in accordance with established systems and procedures • Handled any special request, reservations, functions and events • Maintained highest standard for food allergen guests • Managing cash flow, P&L and updating staff payroll • Conduct meetings for the staff members with the manager • Leading the team to providing excellent service • Keeping HACCP up to date and for all staff members
Planning and forecasting for daily operations, coordinating with hotel GM, staff briefings and allocations for a smooth operation, coordinating with kitchen manager and vendors regards to food costs, price quotes and inventory, cash managing and dropping off at hotel front office.
Coordinating with restaurant manager, kitchen manager, hotel GM, vendors with regards to sales, menu changes, price quotes along with food quality. Handling staff briefing, allocating staff, forecasting planning daily operations, for a much smoother going operations. Handling advertisements and promotions for guest loyalty and attracting new guests for restaurant benefits as well as hotel benefits.
Coordinating with restaurant supervisor and manager, with regards to daily operations, situations whether guest satisfactions or complaints. Training the waiters under my authority, based on food and wine knowledge, service knowledge etc. Cash handling, controlling floor planning for staff allocation, basically as head waiter helping any position as possible under peak hours of the business.
Showing up during my scheduled work hours, setting up my work station, service station, bar station, tables, restaurant floor set up's depending on the daily operations, whether it is a regular sit down a la cart dinner, parties or any special sporting events. Attending staff briefings, attending wine tasting, attending service training in order to gain the knowledge on food and beverage service as well as the items itself. Taking orders, coordinating with the food runner and kitchen staff.
I attended business developement class, introduction to business, sales marketing class, business marketing class. I attended in class lectures as well as in class projects. Learning the basics of business policies and legal standard laws. How to develop devoted customer service and customer satisfaction, as well as devoted customers. Learning how to do the math from retail marketing and sale profit to profit loss. Attended courses seperate from college online courses to become more efficient and effective individual.