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Faraaz Zaman, IT Support Engineer ( IAOM MEA 2015)

Faraaz Zaman

IT Support Engineer ( IAOM MEA 2015)·Dubai World Trade Centre

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 0 months

IT Support Engineer ( IAOM MEA 2015)

November 2015 - November 2015

Dubai World Trade Centre

Dubai, United Arab Emirates

November 2015 - November 2015

Dubai, United Arab Emirates
Worked as an IT support engineer for the IAOM MEA exhibition and conference held at dubai world trade centre. Main responsibilities were to support in providing and configuring network problems for clients at the event. Checking of Internet Ports, configuring connections directly from switch, providing static IP and proxy when required. Providing username and password and solving problems related to it.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer ( Dubai International Motor Show 2015)

November 2015 - November 2015

Dubai World Trade Centre

Dubai, United Arab Emirates

November 2015 - November 2015

Dubai, United Arab Emirates
Worked as an IT support engineer for the Dubai International Motor Show . responsibilities were to support in providing and configuring network problems for clients at the event. Checking of Internet Ports, configuring connections directly from switch, providing static IP and proxy when required and solving client problems regarding to network throughout the whole exhibition centre. Clients included companies such as Lexus, Infinity, BMW, Mercedes, Toyota, Porche and various other automobile companies.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer ( BIG 5)

November 2015 - November 2015

Dubai World Trade Centre

Dubai, United Arab Emirates

November 2015 - November 2015

BIG 5 is one of the biggest events held at Dubai World Trade Centre. As an IT support Engineer, main responsibilities included in network configuration and solving problems for clients and the company organizing the event. Solving internet problems, switch and port configuration and checking of wires and connections directly and through WiFI were some of the responsibilities. Working for BIG 5 also gave experience how to deal with clients and communicating and providing professional service on an international level.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer ( GITEX TECHNOLOGY WEEK)

October 2015 - October 2015

Dubai World Trade Centre

Dubai, United Arab Emirates

October 2015 - October 2015

Worked as an IT support engineer for GITEX technology week at dubai world trade centre. Main responsibilities were to support in providing and configuring network problems for clients at the event. Checking of Internet Ports, configuring connections directly from switch, providing static IP and proxy when required and solving client problems regarding to network throughout the whole exhibition centre.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer ( Gulf Food Manufacturing Event )

October 2015 - October 2015

Dubai World Trade Centre

Dubai, United Arab Emirates

October 2015 - October 2015

IT Support for Gulf Food Manufacturing Event which included switch configuration, port configuration and general assistance in providing services and assistance to all clients of IT department at Dubai World Trade Centre for the gulf food manufacturing event. Solving network problems for the 5GHZ network provided by the IT department.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer ( GITEX SHOPPERS 2015)

September 2015 - September 2015

Dubai World Trade Centre

Dubai, United Arab Emirates

September 2015 - September 2015

Dubai, United Arab Emirates
Worked as an IT support engineer for GITEXShoopers at dubai world trade centre. Main responsibilities were to support in providing and configuring network problems for clients at the event. Checking of Internet Ports, configuring connections directly from switch, providing static IP and proxy when required. Also assisted with servers at registration desks and dealt with 5ghz internet connection.
Company industry:
IT Services
Job role:
Information Technology

Guest Service Agent

June 2015 - September 2015

Etihad Airways

Abu Dhabi, United Arab Emirates

June 2015 - September 2015

My responsibilities at Eithad airways included:

-Air Side Hub Operations.
- Land Side Hub Operations.
- Assisting with passengers at the transfer desk.
- Solving issues of delayed flights and Denied boarding.
- Front line at Segregation and counter points.
- One on One interaction with customers in solving issues with boarding and flights.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Marketing and Sales Intern

June 2014 - September 2014

Levtech Consulting

Dubai, United Arab Emirates

June 2014 - September 2014

Levtech Consulting is a Microsoft Gold Certified partners which deals in licensing Microsoft Dynamics products such as NAV, GP, AX and more.
Main responsibilities in the company included:
- Creating an online marketing campaign for Microsoft CRM.
- Marketing and sales of entire set of products of Microsoft Dynamics.
- Cold Calling and ensuring customer satisfaction.
- Marketing of the company through advertisements.
- Digital marketing on Facebook, Twitter.
Company industry:
Software Development
Job role:
Marketing and PR

Frontline Volunteer

December 2012 - December 2012

Dubai International Film Festival

Dubai, United Arab Emirates

December 2012 - December 2012

Responsibilities included:
- Assisting the Various celebrities that were arriving at the event.
- Sales and Marketing of tickets at the event.
- Marketing of various activities and acts at the festival.
- Assisting in operations and ensuring time scheduling of the event is met.
Company industry:
Media Production
Job role:
Customer Service and Call Center

Frontline Volunteer

December 2011 - December 2011

Dubai international Film Festival

Dubai, United Arab Emirates

December 2011 - December 2011

Responsibilities included:
- Assisting the Various celebrities that were arriving at the event.
- Sales and Marketing of tickets at the event.
- Marketing of various activities and acts at the festival held at Madinat Jumeirah.
Company industry:
Media Production
Job role:
Customer Service and Call Center

Education

Birla Institute Of Technology And Science

May 2015

May 2015

Bachelor's degree, Computer Science

United Arab Emirates

-Completed my B.E. (Hons) in Computer Science Engineering at Birla Institute of Technology and Science in Dubai. - Completed my degree requirements within four years and completed my THESIS successfully in the final semester with an A grade. -Studied Computer Science, Marketing Related Subjects, MBA related Subjects ( Organisational behavior) and completed THESIS in the span of four years.

Skills

Engineering
Expert
Engineering
Expert
Digital Marketing
Expert
Digital Marketing
Expert
IT
Expert
IT
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Engineering
Expert
Engineering
Expert
Digital Marketing
Expert
Digital Marketing
Expert
IT
Expert
IT
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert

Languages

English

Expert

Hindi

Expert

Arabic

Intermediate

Urdu

Intermediate

Hobbies and interests

Squash, Cricket, Tennis, Public Speaking.

-Captain of Bits Pilani Squash Team. - Recognized as Best squash player of Batch 2011-2015. - Member of Inter year and college cricket team. - Member of School cricket team. - Various Gold and Silver medals in local Squash tournaments and Local Cricket Tournaments. - Gold and Silver medalist in Inter College Racquet Tournaments such AUS tournament, GMU tournament and DIAC sports meet.