فرح عارف, Personal Assistant

فرح عارف

Personal Assistant

Al Zahra Private Hospital

البلد
الإمارات العربية المتحدة - عجمان
التعليم
ماجستير, Healthcare management
الخبرات
3 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 11 أشهر

Personal Assistant في Al Zahra Private Hospital
  • الإمارات العربية المتحدة
  • ديسمبر 2013 إلى أغسطس 2016

Managing the office of the Managing Director;
* Organizing and maintaining the MD’s diary and appointments;
* Liaising with doctors, patients, managers, clients, staff, suppliers, shareholders;
* Reviewing all documents and approvals before the MD’s final approval;
* Delegating work to managers as relevant to each staff members;
* Word processing, dealing with correspondence, writing emails/letters and corporate
documentations, taking dictation, typing minutes and meeting reports;
* Ensuring the delivery of the highest standards of quality of service in the hospital.

Management Trainee في Al Zahra Private Hospital
  • الإمارات العربية المتحدة
  • فبراير 2013 إلى ديسمبر 2013

Hands on training in the departments of HR, Patient Relations, Customer Service,
Medical Records, Finance, Marketing;
* Assisted each department with their daily work;
* Attended department meetings;
* Produced evaluation reports for top management.

Administration Assistant في Dr. Pan Dental Group (Canada)
  • يونيو 2012 إلى سبتمبر 2012

Greeted and assisted patients/visitors.
* Resolved any patient/visitor issues or complaints.
* Scheduled appointments for patients.
* Helped in the translation from English to Arabic for patients.
* Assisted with billing and insurance procedures.
* Upgraded patient files from paper to electronic using the ClearDent software.
* Coached and motivated staff on using the new features of the ClearDent software.
Dubai Hospital, Quality Department, Training
Feb 2012 - May 2012
* Conducted a research study on “Care of Healthy Newborns at Dubai Hospital”.
* Standardized and unified protocols and procedures for different departments involved in
the care of healthy newborns.
* Presented final results to hospital staff.

الخلفية التعليمية

ماجستير, Healthcare management
  • في Royal College of Suregeons of Ireland- Dubai
  • نوفمبر 2019
بكالوريوس, Healthcare Administration
  • في University of Sharjah
  • يونيو 2012

Specialties & Skills

QUALITY
CUSTOMER SERVICE
FINANCE
HUMAN RESOURCES
MARKETING
MEETING FACILITATION
ADMINISTRATION
ADOBE PHOTOSHOP
BILLING

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ
الاسبانية
مبتدئ