Personal Assistant
Al Zahra Private Hospital
Total years of experience :3 years, 11 Months
Managing the office of the Managing Director;
* Organizing and maintaining the MD’s diary and appointments;
* Liaising with doctors, patients, managers, clients, staff, suppliers, shareholders;
* Reviewing all documents and approvals before the MD’s final approval;
* Delegating work to managers as relevant to each staff members;
* Word processing, dealing with correspondence, writing emails/letters and corporate
documentations, taking dictation, typing minutes and meeting reports;
* Ensuring the delivery of the highest standards of quality of service in the hospital.
Hands on training in the departments of HR, Patient Relations, Customer Service,
Medical Records, Finance, Marketing;
* Assisted each department with their daily work;
* Attended department meetings;
* Produced evaluation reports for top management.
Greeted and assisted patients/visitors.
* Resolved any patient/visitor issues or complaints.
* Scheduled appointments for patients.
* Helped in the translation from English to Arabic for patients.
* Assisted with billing and insurance procedures.
* Upgraded patient files from paper to electronic using the ClearDent software.
* Coached and motivated staff on using the new features of the ClearDent software.
Dubai Hospital, Quality Department, Training
Feb 2012 - May 2012
* Conducted a research study on “Care of Healthy Newborns at Dubai Hospital”.
* Standardized and unified protocols and procedures for different departments involved in
the care of healthy newborns.
* Presented final results to hospital staff.