Farah Aziz, ADMIN / PROPERTY MANAGER

Farah Aziz

ADMIN / PROPERTY MANAGER

Next Level Real Estate

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Computer System Engineering
Experience
16 years, 4 Months

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Work Experience

Total years of experience :16 years, 4 Months

ADMIN / PROPERTY MANAGER at Next Level Real Estate
  • United Arab Emirates - Dubai
  • My current job since December 2020

- Implementing and maintaining company protocols to ensure smooth daily activities
- Provided updated documentation on all general business and technical procedures as needed
- Regularly assessing office productivity and making team adjustments as needed
- Ensure that clerical and administrative staff keep up with their work responsibilities.
- Manage Property Management System includes handling Ejari System
- Handling Property Portals and Trakheesi System
- Assisting the organization's HR and finance functions by keeping personnel records up to date, arranging interviews, and updating financial documents.
- Coordinate with the IT department on website development, CRM and all office equipment
- Manage contract and price negotiations with office vendors, service providers and office lease
- Preparing letters, presentations, and reports including Contracts and Agreements
- Notify employees of company announcements, policy changes, staff meetings
- Handling cash flow, confidential matters, and attend management meetings.

TELE-SALES EXECUTIVE at Next Level Real Estate
  • United Arab Emirates - Dubai
  • May 2018 to November 2020

• Make Outbound calls to Clients and email correspondence
• Assist sellers and buyers for the right price under the best terms.
• Determine client’s needs and financial abilities to propose solutions.
• Intermediate negotiation processes, consult clients on market conditions
• Display and market the property to possible buyers and maintain property listings.
• Prepare necessary paperwork like contracts, leases and other official drafts.

TELESALES / ACCOUNT MANAGER at SAWA International General Trading LLC
  • United Arab Emirates - Dubai
  • April 2017 to April 2018

• Served as B2B Sales Executive, under the supervision of Sales Manager.
• Arranged appointments with clients to build relationship and provide services.
• Handling small and medium Enterprises accounts and fulfill their telecom needs.
• Cross Selling and upselling products to existing customers.
• Prepares reports by collecting, analyzing, and summarizing information.

BUSINESS ANALYST at Al Mumayaz Information Services
  • United Arab Emirates - Dubai
  • December 2015 to March 2017

• Served ad B2B / B2C Sales Representative to generate new Business.
• Handled inbound and outbound calls and manage sale campaigns.
• Worked on Etisalat Products and provide services to new and existing clients.
• Develop strong customer relationship to achieve high sales volume.
• Manage customer calls and appointments effectively for new opportunities

FLOOR SERVICES OFFICER at Faysal Bank Limited
  • Pakistan - Karachi
  • May 2011 to August 2015

• Delivered personalized and quality service to customers
• Responded to clients regarding account information, problems and resolution.
• Experience in sales of retail banking products- Credit cards, Personal loans, Auto
Loan and Bancassurance to the branch customers.
• Identify cross-sell opportunities during customer interaction.
• Assured compliance with Bank’s Policies and Procedures.
• Maintain service quality measures to achieve total customer satisfaction.

ASSISTANT at Government of Sindh
  • Pakistan - Karachi
  • January 2009 to March 2011

Worked under the supervision of the then Special Home Secretary to Govt. of Sindh.
• Preparation of documentation and files including drafting.
• Manage all private & confidential tasks pertain to the Department.
• Handled inquiries & reports and Arrange meetings / hearings of concerned Officials

CUSTOMER SUPPORT EXECUTIVE at Limton Group of Companies
  • Pakistan - Karachi
  • May 2007 to June 2008

• Responsible to generate business though annual / new maintenance contract.
• Ensure an effective follow-up to renew with clients in time.
• Update & maintain customer database with current information.

Education

Bachelor's degree, Computer System Engineering
  • at Hamdard University
  • March 2007

Specialties & Skills

Adaptability
Time Management
Customer Interactions
Customer Experience Improvement
Customer Satisfaction Analysis
CUSTOMER RELATIONS
SUPERVISORY SKILLS
ADVERTISING
BANKING
CONTRACT MANAGEMENT
CUSTOMER SATISFACTION
DATABASE ADMINISTRATION
DOCUMENTATION
DRAFTING

Languages

English
Expert
Urdu
Native Speaker
Hindi
Beginner

Training and Certifications

Top Sales Agent by Etisalat (Certificate)
Date Attended:
August 2016
Brokers Training Certificate (Training)
Training Institute:
Emaar Properties

Hobbies

  • Traveling, Movies, Research