Farah Ballouk

• Provided administrative support to the Honorary Consul, scheduling over 50 appointments monthly with a 95% accuracy rate.
• Assisted with consular services and applications for DRC citizens, processing an average of 20 applications weekly.
• Organized and attended Consulate events, managing correspondence for 10 events annually.
• Researched and prepared reports on relevant topics, completing over 50 reports with an average satisfaction rating of 4.5/5.
• Liaised with government officials and organizations, fostering relationships with 15 key stakeholders.

• Reviewed FERI applications, ensuring completeness and accuracy, resulting in a 95% application accuracy rate.
• Performed data entry into the OGEFREM system with high accuracy, processing an average of 100 applications per day.
• Analyzed applications for compliance with import regulations, identifying and resolving an average of 10 compliance issues weekly.
• Issued digital FERI certificates and maintained application records for over 500 applicants annually.
• Monitored system updates and reported discrepancies, leading to a 30% decrease in processing errors.