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Lina Akar, Assistant Operation Manager

Lina Akar

Assistant Operation Manager·Flav Beirut/ Y Rooftop

Lebanon

High school or equivalent, Business Administration And Hospitality Management

Work experience

Total years of experience: 8 years, 0 months

Assistant Operation Manager

October 2022 - Present

Flav Beirut/ Y Rooftop

Antelias, Lebanon

October 2022 - Present

Completing administrative tasks Coordination Answering Calls - Managing Reservations (Servme) Handling Cashier Tasks, Worked with Omega Solved POS related problems Worked with Power point -Word - Excel - Acrobat Responsible for Stock Organizing paper work - and all ofice related tasks

Company industry:
Hospitality & Accomodation

Head Hostess

May 2022 - August 2022

Cali Beach Resort

Jbail, Lebanon

May 2022 - August 2022

Delegating job roles for the host team. Taking reservations and adjust on system (Servme), making sure there is no overbooking Greeting customers and make sure host team take them to the right tables. Follow up on customer satisfaction in terms of Atmosphere and Service. having a CRM role, by keeping Data base of customers and make sure to follow up by personalized phone call. Handling customer`s complaints and solving them on the spot with the assistance of the General Manager Handling Event Calendar and fixing schedules accordingly.

Company industry:
Hospitality & Accomodation

Administrative assistant and accountant

February 2017 - January 2020

Saab Ready Mix

Lebanon

February 2017 - January 2020

Concrete Administrative assistant and accountant. Managed everything in the ofice Worked with Word, and Excel. Responded to customers e-mails and phone calls and helped in the sales department.

Company industry:
Construction & Building

Receptionist

January 2015 - December 2015

Alumco SAL

Lebanon

January 2015 - December 2015

Answering all incoming calls / emails, faxes and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in and inducted Opening, distributing, collecting and taking the post. General administration duties, photocopying, filling etc. Dealing with any inquiries at the reception. Data entry onto internal systems. Assisting the installation team in filling in the general action sheets application when required. Reporting any problems to the ofice manager. Dealing with car park requests and hospitality requirements.

Company industry:
Construction & Building

Education

CIS College - Lebanon

September 2014

September 2014

High school or equivalent, Business Administration And Hospitality Management

Lebanon

Skills

Administration
Expert
Administration
Expert
Customer Support
Expert
Customer Support
Expert
Communications
Expert
Communications
Expert
Employee Relations
Expert
Employee Relations
Expert
Teamwork
Expert
Teamwork
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
ADOBE ACROBAT
Expert
ADOBE ACROBAT
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
SALES
Expert
SALES
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
INSTALLATION
Intermediate
INSTALLATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert