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Farah Kayyali, Head of Sales and Service Officer

Farah Kayyali

Head of Sales and Service Officer

Jordan Dubai Islamic bank

Location
Jordan - Amman
Education
Bachelor's degree, Business Administration
Experience
14 years, 6 Months

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Work Experience

Total years of experience :14 years, 6 Months

Head of Sales and Service Officer at Jordan Dubai Islamic bank
  • Jordan
  • My current job since November 2009

Provide Customers with competent, timely and error free services in the area of Account Opening, & Account Management

• Consistently meet and exceed the Service Standards set for the Customer Services Area by taking ownership of customer problems and handling it till final resolution.

• Adherence to branch processes & policies and report deviation to immediate supervisor.

• Guide Customers regarding the right product to meet their needs and Cross-sell other bank’s products and Services to existing customers.

• Convince to register by demonstrating the convenience & usage of alternative delivery channels to customers.

• Effective & Controlled delivery of ATM Cards, Cheque books and PIN Mailers to customers

• Responsible for Custodianship of ATM cards, Cheque books and Pin Mailers (as & when assigned the responsibility by Branch Management

• Provide constructive and constant feedback on improvement of products, services. Systems, which may either reduce cycle time or costs or enhance customer satisfaction or increase controls and reduce risk

Education

Bachelor's degree, Business Administration
  • at APPLIED SCIENCE UNIVERSITY
  • July 2009

Specialties & Skills

Office Work
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Authoring Tools
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Personal Loans
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Debit Cards
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Customer Service
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ATM
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MICROSOFT OFFICE
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MICROSOFT WINDOWS
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LANGUAGES
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MICROSOFT POWERPOINT
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ACCOUNT MANAGEMENT
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CUSTOMER SATISFACTION
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CUSTOMER SERVICE
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DELIVERY
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MICROSOFT EXCEL
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Customer Service Experience Skills
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Professional user Banks System
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• Excellent Command of Microsoft Office (Excel, Word, Power Point)
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Languages

Arabic
Expert
English
Expert

Training and Certifications

• Professional User Database System (Training)
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• Professional user Banks System (Training)
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• Anti-Money Laundering. (Training)
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• Corporate Operations (Training)
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• Islamic intellectual aspects (Training)
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• Debit and Credit Cards Workshop. (Training)
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• Personal Loans Workshop. (Certificate)
• UAT (system testing). (Training)
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• Islamic Ijara (Housing finance). (Training)
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• Islamic Murabaha (Cars and personal financing) (Training)
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• Organization and Documentation of Credit Contracts. (Training)
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• Educate illegal (Training)
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• Branches procedures Knowledge (Training)
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• Sales Experience Skills (Training)
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• Legal Aspect of Banking Operations (Training)
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Control and follow Up, Credit and Banking Finance. (Training)
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Financial Analysis for Credit Purposes. (Training)
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Customer Service Experience Skills. (Training)
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Guarantees for Export and Investment. (Training)
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