فرح ماجد

Delivery Logistics Co-Ordinator- GP Strategies Ltd (Microsoft Account)
Based: Birmingham, Solihull March 2015-Current

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

Within my current position I am responsible on a day to day basis for the administration and co-ordination of scheduled training events across EMEA, WE, CEE and the UK for the Microsoft Account.

My main job duties include:

• Responsible for the Regional Delivery Plan monitoring costs, audiences, timings, locations and any course specific data.
• Engage with internal Stakeholders helping with the fulfilment of program and class deliveries.
• Inputting all course data into the Learning Management System.
• Creating formal course registration invitations including pre-calls, pre-work and distributing to course attendees.
• Sourcing and booking venues in good time and in line with the specified course requirements
• Assist in sourcing trainers/presenters via a database and provide them with local logistical information.
• Ordering and producing course materials and arranging there distribution to the venue in good time prior to the course.
• Scheduling and administering enrolments and reconciling courses via Learning Management System.
• To assist with monitoring/reporting low enrolments.
• Administering course evaluations and creating reports based on results data.
• Monitor costs associated with each course and identify cost saving methods.
• Raise purchase orders which accurately reflect course data.
• Ensure invoices are received and paid in accordance with vendors terms and conditions.
• Support line manager in carrying out course reviews on enrolment data.
• Conduct quality assurance checks on all courses in your region to identify and resolve any potential issues.
• Monitor the spend in my region to ensure costs keep in line with financial forecasts.
• Provide reports/ insight on courses running in my region to my line manager if/when required.
• Assist line manager with creating statements of work.
• Report any course related issues and identify preventative methods

Capita CSL delivers training on behalf of Civil Service Learning to over 450, 000 civil servants. This is delivered with a combination of e-learning, face-to-face courses, master classes and over 4000 online resources.

My main job duties include:
• Review requirement documents for each training project- currently manage the administration for a very large account DWP- Department for Work and Pensions. This is a quarter of the civil service alone.
• Ensure project documents are high quality, appropriately branded, complete, current, and stored appropriately.
• Contact customers and suppliers via phone and email to confirm requirements for the delivery of the training.
• Provide a strong customer service, setting and managing expectations and developing lasting relationships.
• Create a schedule of events based on required dates/locations.
• Document requirements to handover to Administrators to input onto internal training application where applicable.
• Effectively communicate to all parties all delivery requirements to ensure smooth running of training.
• Quality checking and feedback to agreed team members
• Provide assistance with the resolution of complaints
• Effectively communicate new procedures and train new staff
• Co-ordination of all parties to ensure successful delivery of training.
• Ensure all data held within CRM is accurate and regularly updated.
• Attend customer meetings and conference calls where appropriate.
• Manages day-to-day operational aspects of a project and prioritises workload where necessary.
• Distribute activities/admin tasks to administration team where appropriate.
• Send relevant MI
• Answer invoice queries

Training Support Co-ordinator-Capita Learning & Development
Based Birmingham-Feb 2013

My main job duties include the following: • Provide administration support for Capita L&D's account managers/directors and business development consultants
• To achieve all agreed internal service levels (SLA) and key performance indicator.
• Allocate and distribute work to other team members overseeing the mail boxes.
• Liase with suppliers to source and book the most cost effective learning solutions for Capita's managed service clients
• Diary Management
• Maintain client records on CRM system, shared folders, client database
• Raise invoices and credit notes by the cut-off date allocated each month
• Arrange and book travel and accommodation for Capita and associate deliverers
• Arrange course venues where required
• Liase with clients regarding schedules, venues, equipment, delegate numbers
• Arrange production of materials and shipping arrangements
• Ensure all training materials are received at desired venue
• Ensure all training expenses are recorded and charged
• Process evaluation forms and produce relevant reports
• Send joining instructions, course booking confirmations to delegates
• Deal with any complaints ensuring that the agreed escalation process has been adopted
• Identify ways to improve quality of service delivery without impacting costs or service level.

Business Support Officer - based Huddersfield (Kirklees Council)
Oct 11- Sept 12
Altogether Better Kirklees (Project Work)
• Organising training sessions/courses for potential volunteers signed up to the project
• Organising and co-ordinating events
• Arranging meetings and producing minutes
• Working on reception
• Producing posters to promote training, writing up case studies and storyboards
• Outreach work, going to community based settings to promote ATB project, take pictures and collecting feedback and engaging with people
• Stock control
• Photocopying/filing and general administration duties
Reason for leaving - relocated to Birmingham after getting married

Office Assistant/Sales Supporting Manager (family business) Jan 2010 - Oct11
Al-Hadi- Furniture Showroom- Based Dewsbury West Yorkshire

• Dealing with existing customer enquiries and complaints
• Stock control
• Pricing
• Setting up spreadsheets to record sales and profit margins.
• Ordering & Selling furniture at a competitive price
• Dealing with supplier invoices
• Manage sales and quarterly budgets
• meeting and greeting customers along with clients
• Any other administration duties as and when required


ADDITIONAL SKILLS/ATTRIBUTES
I have extensive knowledge of all modern office systems and equipment at a professional and personal level which include equipment and systems such as:-
Telephone, fax machine, binding machine, shredder, laminator, photocopier, video conferencing facilities, Internet/intranet, Email, OHP, Flipchart, White board/smart board, Web based systems and database packages.

Also I have the ability to speak in Urdu/Punjabi fluently.

Trainee Administration Officer (Modern Apprentice) Sept 08- Sept 11
Joanne Barnes- Street scene& Housing- Based Huddersfield West Yorkshire
• Answering telephone calls and dealing with customer enquiries
• Booking driver training courses such as speed awareness and driver improvement
• Using a web interfaced system which is synced to the police database to inform us of clients who have attended, failed to attend or withdrawn the offer
• Record and update college attendance cards for technicians who attend college on a regular basis. This is done in Microsoft Word and checked against report from college for any discrepancies
• Input information on training database/traffic census database
• Producing mail shots
• Book meeting rooms, venues for training or events, refreshment and equipment internally and externally
• Book courses and seminar/conferences for Streetscene staff
• Meet and greet clients for courses, check photo identification and set up kitchen for refreshments and training room as required
Reason for leaving - End of scheme

Other Part Time Work
Project Support Officer- Based Dewsbury West Yorkshire Casual work, evenings and weekends mainly

Jul 10 - Mar 11
Mahfooz Shah- The D Shop
• Talking to the community, engaging and inspiring them to get involved in activities
• Set the shop up for activities
• Participating in meetings and giving feedback
• Working with local councillors, charity and event organisers, children, adults, elderly, people of all ages and backgrounds
• Supervising staff and activities