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Farah Naceur , ACCOMMODATION MANAGERSODEXO

Farah Naceur

ACCOMMODATION MANAGERSODEXO·KELVIN CATERING SERVICES LLC

United Arab Emirates

Bachelor's degree, Hospitality Management And Culinary Arts

Work experience

Total years of experience: 15 years, 3 months

ACCOMMODATION MANAGERSODEXO

April 2021 - Present

KELVIN CATERING SERVICES LLC

Abu Dhabi, United Arab Emirates

April 2021 - Present

• Lead and train a team of front desk and housekeeping staff,
fostering a high-performance culture.
Company industry:
Catering, Food Service, & Restaurant

ADMIN ASSISTANT FRONT OFFICE

June 2017 - Present

Grand Mercure

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

June 2017 - Present

Prepared daily guest reports and determined room availability. Ensured proper coding of guest in-formation in the hotel database. Monitored guest comments and feed-back to determine areas for improvement, Initiated efficient check-in and check-out procedures. Answered guest inquires in person via phone and through emails. Coordinated with cleaning and maintenance staff to ensure that all rooms were clean. Ensured optimal levels of customer satisfaction and communicated with guests on the same.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

CUSTOMER SERVICE REPRESENTATIVE Arabian

June 2018 - June 2020

Automobiles Company LLC Ras Al Khor

Dubai, United Arab Emirates

June 2018 - June 2020

Greeted clients,
provided vehicle information, and guided
showroom tours.
Company industry:
Automotive Manufacture

FRONT OFFICE MANAGER

December 2017 - January 2020

GRAND MERCURE ABU DHABI

Abu Dhabi, United Arab Emirates

December 2017 - January 2020

• Developed staff schedules, conducted training, and monitored
performance metrics.
Company industry:
Hospitality & Accomodation
Job role:
Management

Customer Service Representative

March 2015 - October 2016

Arbian Automobil

Dubai, United Arab Emirates

I found this job using Bayt.com

March 2015 - October 2016

Knowledgeable and dedicated customer service professional sol-id .team player with an outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success specializes in quality speed and process optimization articulate energetic and results-oriented with exemplary passion for developing relation-ships cultivating partnerships and growing businesses
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Logistics and Transportation

HR Coordinator

May 2012 - October 2014

Ibno Nafis

Martil, Morocco

I found this job using Bayt.com

May 2012 - October 2014

Assist with all internal and external HR related inquiries or re-quests. Maintain both hard and digital copies of employees records. Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts Schedule meetings, interviews, HR events, and maintain agendas. Perform orientations and update records of new staff.
Keep up-to-date with the latest HR trends and best practice Produce and submit reports on general HR activity.
Company industry:
Medical Hospital
Job role:
Human Resources and Recruitment

CALL CENTER AGENT+SALES

February 2010 - February 2012

Group Jamai Real Estat

Marrakech, Morocco

I found this job using Bayt.com

February 2010 - February 2012

Answer incoming calls and respond to customers emails. Management and resolve customer complaints handling and resolving customer complaints, providing customers with the organization and product information following up complicated customer calls where required responding efficiently and accurately to callers explaining possible solutions, and ensuring that client feel supported and valued making sales or recommendation
Company industry:
Facilities & Property Management
Job role:
Administration

Education

Université Ibn Zohr

June 2011

June 2011

Bachelor's degree, Hospitality Management And Culinary Arts

Morocco

technologies hotel tourism

March 2011

March 2011

Diploma, ITTH

Morocco

itth

morocco

January 2011

January 2011

High school or equivalent, Hospitality And Event Management

Morocco

Ibno Zohr

February 2009

February 2009

Bachelor's degree, hospitality managment

Morocco

Hospitality tourism managment

Skills

Opera
Expert
Opera
Expert
Language Skills
Expert
Language Skills
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Skilled Communicator
Expert
Skilled Communicator
Expert
ARTICULATE
Intermediate
ARTICULATE
Intermediate
AUTOMOTIVE
Intermediate
AUTOMOTIVE
Intermediate
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
OPTIMIZATION
Intermediate
OPTIMIZATION
Intermediate
PROGRAMMING
Intermediate
PROGRAMMING
Intermediate
QUALITY
Intermediate
QUALITY
Intermediate
RAPPORT
Intermediate
RAPPORT
Intermediate
RAS
Intermediate
RAS
Intermediate
Language Skills
Expert
Language Skills
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Skilled Communicator
Expert
Skilled Communicator
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
Instructor automobile

Hobbies

  • fishing
  • Traveling , sport footbal