Senior Executive - Key Account Management Corporate Clients
DEWA, Dubai, UAE
Total years of experience :9 years, 7 Months
• DEWA, Dubai, UAE (May2010 - To date)
Senior Executive - Key Account Management Corporate Clients.
- Distributed key account sales reports by branch to region managers and senior staff and reviewed sales goals with region managers via telephone conferences.
- Acted as a liaison between A Company and the key account for all issues and represent the team in discussions with senior management on the account status.
- Prepared written status reports for senior management detailing open action items and launch status.
• DEWA, Dubai, UAE. (Aug 2009 - May 2010)
Senior Executive - Customer Relations, Acting as a Branch Manager.
- Customer Service Management
- Directed a 20-person customer service department including hiring, training, and managing staff. Managed customer service staff responsible for processing customer account orders, coordinating with service departments, and handling incoming calls from customers and the field sales force.
- Reorganized customer service to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities.
• EMIRATES BANK NBD, Dubai, UAE. (May 2007 - May 2009)
Customer Service Representative Priority Banking (AL SHAHEEN),
Trainee Branch Account Manager.
Duties & Responsibilities: - Building good working relationship with corporate clients and general customers.
- Offering banking services.
- Opening new corporate and general public accounts
• DEWA, Dubai, UAE. (May 2005 - May 2007)
Customer Service Supervisor (call center)
Duties & Responsibilities: - Handling customer calls and billing enquiries
- Managing customer complaints regarding (connection, Reconnection, High consumption)
- Solving customer problems with quick action plan.
• DNATA, Dubai, UAE. (Jan 2003 - April 2005)
Passenger services (check in agent) Dubai airport
Duties & Responsibilities: - Managing customer complaints and building good customer relations.
- Handling customer inquiries and receiving suggestions to improve our service.
- Establishing a quality atmosphere at work by delivering a high quality services to passengers in order to achieve customer satisfaction.
- Ensure that equipments at the designated working area are functional before starting the flight service and reporting any fault promptly.
- Maintaining health and safety as well as security by applying company policies and standards while executing daily duties.
- Effective implementations of contingency, procedures in the event of system failure.
Canadian University- Dubai (2011) (MBA) - Business Management.
Al Ghurair University - Dubai (2010) Business Administration Degree
(Microsoft Windows Training. (2001) Windows Word - Excel - Power Point - Internet operations. (Certificate from Universal Institute of Studies UAE)
Maymounah Bint Al-Hareth - Dubai (2000) Secondary High School. GCSE Certificate