Faraz Manzoor

• Responsible for IT Infrastructure and Applications for multiple companies including DAR Al Arkan, Quaraholding, Wasalt and Quaratech.
• Led a team of 20 IT professionals across infrastructure, applications, and support, fostering a culture of continuous improvement.
• Spearheaded the successful upgrade of Oracle EBS in Dar Al Arkan and Quaraholding, in addition to implementing New HR Payroll for a new
company.
• Completed Migration of Oracle EBS DR site on OCI, with complete testing of switchover and switchback.
• Migrated obsolete expensive network Infrastructure to robust SD-Wan based Infrastructure with secure IP-Sec protocol.
• Negotiated and managed key vendor contracts, achieving favorable terms and ensuring high-quality service delivery.
• Ensure and maintain Cybersecurity standards, including SACS - 2 Cybersecurity standards.
• Implemented Cybersecurity awareness campaign to elevate employee alertness towards malware, phishing and various threats.

Core Responsibilities
• Managing IT Infrastructure for all sites and locations.
• Manage Global IT Teams to control offshore IT Projects and Infrastructure.
• Project Lead for Digital Transformation Projects for the division.
• Ensure and maintain Cybersecurity standards
• Managing Project for Meraki system deployment.
• Responsible for Managing business applications and licenses control.
• Develop the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Manage Third Party IT contactors, hardware and software vendors.
• Managing the development of detailed project Budgets and estimates.
• IT Infrastructure deployment for Head office and global sites.
• Responsible to prepare, manage, and track the IT departments annual budget.
• Responsible for planning, managing and deployment all IT Projects Globally including KSA, UK, India, Pakistan, Portugal and Egypt.

• Implemented complete network infrastructure redesign, improving system reliability and reducing downtime by 75%
• Developed and implemented enterprise-wide cloud migration strategy, transitioning 80% of infrastructure to hybrid cloud environment.
• Manage Global IT Teams to control offshore IT Projects and Infrastructure.
• Project Lead for Digital Transformation Projects for the division.
• Ensure and maintain Cybersecurity standards
• Managed annual IT budget of SAR. 8 million with consistent year-over-year cost optimization.
• Implemented the upgrade of obsolete network infrastructure to SD-WAN across all global sites, boosting security posture and central
control.
• Built and mentored a cross-functional IT team of 20 professionals, focusing on skill development and career progression
• Responsible for Managing business applications and licenses control.
• Develop the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Managing the development of detailed project Budgets and estimates.
• IT Infrastructure deployment for Head office and global sites.
• Responsible for preparing, managing, and tracking the IT departments annual budget.
• Responsible for planning, managing and deployment all IT Projects Globally including KSA, UK, India, Pakistan, Portugal and Egypt.

• IT Infrastructure deployment for all company sites including Head office and factory sites KSA.
• Responsible to prepare, manage, and track the IT departments annual budget of SAR 5 million.
• Negotiated and managed strategic vendor partnerships, resulting in 25% cost reduction in technology procurement
• Led cross-functional teams in technology integration and system optimization projects across the Middle east region.
• Coordinated with Global IT Infrastructure Teams in USA, KSA, Dubai and India to deploy large scale projects.
• Developed design and deployment strategies for IT Infrastructure and Applications.
• Manage course Corrections by initiating activities if gaps in the program are identified or issues arise.
• Managed project lifecycle from initiation to close-out, ensuring all projects were delivered on-time, within scope, and on budget using formal
Change Management processes.
• Coordinate with vendors and internal stakeholders for project execution.

• Manage all IT Projects in the IT PMO department.
• Implement ITIL Core Processes for the Ministry.
• SD-WAN implementation for all Ministry locations.
• Managed the implementation of Ministry Call Center with Avaya Call Center Solution.

• Datacenter deployment (Infrastructure, raised floor, Fiber, CISCO switches, CISCO VoIP, SAN storage, UPS, Generator, FM200)
• Managed enterprise-wide virtualization and cloud migration projects
• Responsible for IT Operations, Applications & responsible for Datacenter Projects, upgrade and Business Continuity.
• Managing Oracle Project for EBS R12 suite with FIN, HR, SCM and EAM.
• Established robust IT governance framework aligned with ITIL and COBIT best practices
• Developed comprehensive IT security policies and incident response protocols
• Managed the project of Palo Alto firewall to secure the network with policy-based routing.
• Implemented CISCO 3504 Wireless controller with CISCO Aironet 1830 Mobility Express.
• Implemented the WAN (IP-VPN) Network connectivity for 22 branches through single ISP with secure connectivity with Firewall.
• Implemented Backup power System with UPS System - 10 KVA and Diesel Generator - 40 KW.
• Managing LAN project for 21 sites and migration project of Domain Controller and Exchange Server to Azure Cloud.
• Implemented EMC Networker & EMC Data Domain Storage for regular backups and developed Backup Policy.
• Call center project implementation using Avaya and Third party Call center application.
• Managed Datacenter & Infrastructure Design, and implemented procedures for monitoring, maintenance and administration.
• Managed IT budgets of SAR 4 Million and implemented improvements to IT infrastructure.
• Implemented an IT strategy to monitor new business requirements and implement technologies and systems in order to support the company
vision and expected growth.

• Managing Datacenter consolidation Project of 7 Business Units in coordination with Nortel. This required various calculations
based on bandwidth capacity, Power calculations, Redundancy Planning, information gathering and taking handover.
• Manage Data Center Facilities, Including UPS, FM200, HVAC, CCTV and Access Control.
• Centralizing POS Machines deployment throughout Retail environment and recommending the best suited Model for each.
• Managing Project for the consolidated Datacenter based on Tier - 2 level datacenter specifications., Major business centers and Malls.
• Deploying & Setup of Windows 2003 and 2008 Servers, MS PM 2003 Server, SharePoint 2003 On Dell 2950 Rack Servers.
• Managing Project for Centralized Domain, Exchange, Security, Help Desk and Field Support for all businesses of Holding Company
(scope included all the shops, Malls and Business Centers).
• Establishing Services Department to deploy SLAs for each business arm with specific technical requirements. Developed SLA for
each business depending on the requirements.

Joined as Head of IT to Coordinate the Application / Technical implementation Projects
• Implemented the project of setting up a new datacenter in HQ.
• Successfully deployed MS Great Plains and MS Retail Management Solution for 5 pharmacies.
• Clinical Information Management System implementation with EMR for patients.
• Designed and implemented connectivity of Pharmacies and Clinics with the Head Quarter using IP/VPN.
• Setup system for monitoring network connectivity of branches.
• Set up server rooms in clinics for local services and Managed IT technical staff to manage daily technical issues.
• Established and implemented Policies & Procedures for IT Services to improve efficiency.

Joined as a IT Project Coordinator to Develop an IT Department from scratch by implementing the best practices and to
secure internal and external Networks.
• Planning & Implementing WAN Network Infrastructure to develop a VPN for including WAN connectivity.
• Coordinate with delivery partners, vendors, and third party suppliers for achieving deliverables.
• Migration Project (from Windows 2000 to Windows 2003)
• Implementing Datacenter Projects (DMZ, Domain Controllers, DHCP, ISA 2000, Exchange 2000 and OWA 2000, McAfee Enterprise Antivirus) to
setup a first stable Datacenter.
• Upgraded network to 3COM / Cisco Switches, Cisco Router and implemented Web-Washer Security Device (SMTP /
HTTP/Anti-Spam).
• Configuration and maintenance of Windows 2000 Server based DC, SQL Server 2000, ISA Server 2000, OWA and IIS Server.