Operation Supervisor
City Group Co.
مجموع سنوات الخبرة :7 years, 7 أشهر
• Increased customer retention to near-100% by developing and implementing data-driven strategies based on customer feedback and operational insights.
• Slashed transportation costs by 15% through optimized vehicle allocation, route planning, and fuel management initiatives.
• Led a team of 100+ employees, fostering a collaborative environment and achieving consistent performance goals.
• Managed a fleet of 245 Vehicles, ensuring efficient maintenance, scheduling, and deployment to meet peak demand.
• Spearheaded the development of new products and services, including on-demand delivery solutions, resulting in a 20% increase in revenue within 6 months.
• Streamlined daily operations by coordinating with customer service departments and carriage drivers to resolve delivery issues and ensure order accuracy.
• Implemented quality control measures, reducing order cancellation rates by 10% and improving customer satisfaction.
• Managed daily reports, providing insights into delivery performance and identifying areas for improvement.
• Spearheaded targeted social media campaigns, raising brand awareness for new forex investment products by 25% within 3 months.
• Successfully scheduled 50+ qualified client meetings with sales representatives, generating a 15% increase in conversion rates.
• Developed personalized financial guidance strategies for 80% of existing clients, leading to a 10% rise in customer satisfaction and retention.
• Skilled in crafting compelling presentations and delivering effective customer education workshops.
• Proficient in various marketing tools and analytics platforms, driving data-informed campaign optimization.
• Maintained a positive and inviting atmosphere, fostering a loyal customer base and contributing to a 5% increase in store traffic.
• Implemented hygiene and safety protocols, ensuring a clean and sanitary work environment and exceeding health inspection standards.
• Utilized point-of-sale systems efficiently, minimizing order errors and processing transactions quickly.
• Proficient in operating various coffee machines and equipment, maintaining them to ensure optimal performance.
