IT Technical Support Engineer
Blue sky Travel Consultancy
مجموع سنوات الخبرة :17 years, 9 أشهر
Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
Format hard drives; Install and configure Operating Systems, patches and upgrades, including Windows XP, Vista, Windows 7, Windows 2000 Professional and Server.
Install and configure software applications, telnet connections, and email.
Assisted 40 internal end users in the proper use and procedures.
Install Network Interface Cards, IP addresses, and DNS configurations.
* Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
* Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows XP, Vista, Windows 7, Windows 2000 Professional and Server.
* Install and configure software applications, telnet connections, and electronic mail. Train and assist 30 internal end users in the proper use and procedures.
* Service and Maintain computer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.
Installed and maintained Local Area Networks
Efficiently handled desktop activities in a network of 300 personal computers
Managed successfully Workgroup policy assignment on LAN networks
Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.
Design and draft a new facility layout, limited by using only existing office partitions and furniture. Plan layout of workstation locations and LAN cabling. Coordinate teardown, move, and install of office partitions, desks, and equipment. Install PC workstations, LAN cabling and setup network connectivity.
* Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
* Format hard drives; Install and configure Operating Systems, patches and upgrades, including Windows Windows 98 and windows XP
* Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives.