Senior process executive.
cognizant global service pvt ltd
Total years of experience :13 years, 11 Months
Currently working as Senior Process Content Reviewer for project Facebook pages.
• To review Video Ad consists of enforcing Facebook ad policy on videos on the Proactive and Reactive front as well as an additional workflow to understand additional internal quality metrics
• Ability to take decision in an unbiased/non -influenced approach by referring to Facebook Ad policy/guidelines - (content review - Text & Video /moderation for Facebook) • Respond back to users with necessary action taken details • Removing potentially graphic content feeds & Discipline users in violation of Facebook’s Ad/Content policies applying policy to decision making process by using Logical Skills • High exposure to Social Media, Facebook Pages & understands Global cultural nuances • Highly efficient at processing complex operational tasks • Ability to work in fast and evolving workflows with eye for detail
• Critical Thinking and problem solving skills- able to make judgment in ambiguous cases.
Previously worked for mortage team.
*U.S. mortgage and banking services
* Lien Validation of Contracts
*Contact maintenance
*Research and Report Tax Liens on properties
*Payment of Delinquent taxes on Mortgage Loans
*Refund and claim of Taxes
*Reinstate properties lost at Tax Sales
*Calling various U.S. taxing authorities to procure various tax related information on a case to case
Currently working as Senior Process Content Reviewer for project Facebook pages.
• To review Video Ad consists of enforcing Facebook ad policy on videos on the Proactive and Reactive front as well as an additional workflow to understand additional internal quality metrics
• Ability to take decision in an unbiased/non -influenced approach by referring to Facebook Ad policy/guidelines - (content review - Text & Video /moderation for Facebook) • Respond back to users with necessary action taken details • Removing potentially graphic content feeds & Discipline users in violation of Facebook’s Ad/Content policies applying policy to decision making process by using Logical Skills • High exposure to Social Media, Facebook Pages & understands Global cultural nuances • Highly efficient at processing complex operational tasks • Ability to work in fast and evolving workflows with eye for detail
• Critical Thinking and problem solving skills- able to make judgment in ambiguous cases
Job description:
Recently worked for a Mortgage project (JPMC Chase Bank) in Cognizant global services private limited as Senior Process Executive.
Job description:
U.S. Mortgage Banking and Tax Servicing
Lien Validation of Contracts
Contract Maintenance
Research and Report Tax Liens on properties
Payments of Delinquent taxes on Mortgage Loans
Refund & Claims of Taxes
Reinstate properties lost at Tax Sales
Calling various U.S. Taxing Authorities to procure tax related information on a case to case basis
Company: All Sec Technologies Ltd
Department: Quality Analyst
Duration: 2011 January-June, 2012 Worked as a Quality Analyst.
Job description:
Monitoring Inbound/Outbound calls
Analyzing performance metrics and providing valuable feedback, charting out plans for improvement in Quality, Compliance and Service standards.
Conduct periodical Refresher Training to Enhance Performance.
Holding Regular Calibrations with Ops, QA’s and Clients to ensure optimum Process Quality.
Develop Action Plans for agents towards improved performance.
Best practice sharing with different functions towards overall process development.
Monitor the overall functions of processes handled; identify improvement areas within the team & implement adequate measures to maximize customer satisfaction level.
Company: Qbix
Department: Outbound
Designation: Customer care representative
Duration: June 2010 -January 2011.
Job description: Worked for KYC and Sales department for a period of 6 months.
