IS Consultant / IT Auditor
National Marine Dredging Co.
Total years of experience :16 years, 11 Months
Leading the Internal Control department and managing the Information security and IT Audit work for NMDC.
Responsible for Business Development in Afghanistan to explore new clients for in terms of IT Auditing / IT Advisory Services
Performed Internal IT Audit of Ghazanfar Bank, Kabul Afghanistan. Scope of the Audit includes Review of IT General Controls (Change Management, GB’s User Access Management, Data Backup & Recovery), Review of IT Security Controls (OS, DB and Network Security Controls) and Review of their Core Application Security Controls.
Project Management and Quality Assurance assignments in MTN-Afghanistan against various work streams. MTN is one of the leading Telecom Operators in Afghanistan. We are working closely with MTNA management and their technical team to achieve good controls over Impact Management, Quality Management, Change Management, Vendor Management, Project Tracking and Performance Management of various ongoing projects.
Performed Post Implementation Review of Core Banking & Microfinance Application for The First Micro Finance Bank, Afghanistan.
• Core & Business Application Management:
Providing technical support to Core Banking Applications like Flex Cube, FlexBranch; CAMS
(Customer & Accounts Management System)
Facilitating customers queries regarding Internet Banking and Mobile Banking issues.
User Management: Performing User Management activities like registering users, assigning user
roles, user revocation access etc.
Project: Deployment of FlexBranch Application
Successful deployment of FlexBranch Application (Web Interface) for clients services in Bank.
Project: Integration of Security Module (New Product) in FlexCube
Security module integration with FlexCube Live for booking of Treasury Bonds. Bonds instruments were tested and all account entries were verified before moving the product to Live operation mode using sub-modules like Security Definition, Portfolio Management, Market Price and Deal Input.
IT Service Desk Management:
Managing the overall IT-Service Desk activities.
Leading a team of 05 members in IT Service Desk.
Providing central point of contact for users within organization for IT support Services.
Assigning, Monitoring and follow up the IT Service Desk incidents / requests / problems.
Reporting to Line-Manager on any issue / problem that can significantly impact the entire business
Maintaining IT Service Desk catalogue and carrying monthly analysis of Service Desk catalogue to
keep it updated.
Maintaining Knowledgebase database in IT Service Desk for quick references of resolutions to
incidents and fulfillment of requests.
Developing and maintaining formal procedures for consistency and increased productivity and
adopting appropriate technology and other resources to increase the effectiveness of Service Desk.
Analyzing Service Desk performance through various statistical and reporting methods.
Working to existing procedures and policies, and offering feedback if required.
Communicating with vendors/providers/suppliers as required for requesting external services.
Lliaising with the external vendors for supporting of different equipment’s and other services.
Achievements:
Transforming IT Help Desk to IT Service Desk
Successful deployment of Manage Engine Service Desk Plus tool.
Initiated draft for IT Service Desk Portfolio Management
Developed and Implemented IT Service Desk Policies & Procedures
Developed Incident Reporting Mechanism
Developed IT Assets Movement Mechanism & Procedure.
IT Infrastructure Management:
Deployment of Symantec End Point Protection for Securing and preventing all the end points of the
entire Bank’s network against the known and unknown threats with the help of technologies like
Antivirus & Antispyware, Intrusion Prevention Systems, Application Control and Device Control.
Administration of users, Domains and Servers. Adding Domains, Servers and Replicating Partners,
setting different policies for client machines like Antivirus & Antispyware, Firewall, Intrusion
Protection, and Application & Device Control. Exporting different risks reports on daily basis, weekly
and month basis and setting Schedule for automated weekly and monthly reports.
Ensuring Symantec replication through all replication partners across branches
Registering users in Active Directory and monitoring Active Directory replications
Developing and maintaining Infrastructure documents
Conducting Internal Trainings regarding new IT policies and procedures.
Job Responsibilities:
1. Providing all IT Support Services remotely to all branches in HBL
2. Providing support to Business operations on Core Banking Application - Misys
3. Perform daily system monitoring, verifying the integrity and availability of all hardware and server
resources.
4. Install new / rebuild existing servers and configure hardware, peripherals, and services in
accordance with the operational requirements
5. Perform ongoing performance tuning, hardware upgrades, ad resource optimization
Designation: Software Engineer
Worked as Software Engineer on Aircraft Simulator which was a project of Pakistan Air Force. Main responsibilities were Software design and implementation, Interface Programming, Integration of software will real A-5 Jet Aircraft, Software maintenance and debugging, Training to Air Force pilots on simulator.
Computer Software Engineering