فرحان أمبيركار

- Provide L1/L2 technical support to 350+ staff and students for laptops, desktops, printers, scanners, and IP phones


- Installation & troubleshoot Windows OS, Microsoft 365, Gmail, and application-related issues


- Manage user accounts and reset passwords using Active Directory (limited administrative rights)


- Oversee full IT asset lifecycle management, maintaining inventory of laptops, desktops, monitors, phones, and accessories while conducting bi-annual audits to ensure 100% tracking accuracy and compliance

SKILLS :

Windows 10 / 11, Active Directory, Wireless Access Point Configuration, TCP/IP, DNS/DHCP, Hardware Troubleshooting, Printer & IP Phone Support, IT Asset Management

Addressed the critical issues of failed sensors to the site team and provided the
necessary solutions to rectify it
Prepared various reports as per client requirements
Worked on multiple applications such as Situator, C-Cure 9000, Metasys, NiceVision