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Farhan Amberkar, IT Support Technician

Farhan Amberkar

IT Support Technician·British School Of Kuwait

Kuwait

Bachelor's degree, Mechanical

Work experience

Total years of experience: 3 years, 10 months

IT Support Technician

April 2023 - Present

British School Of Kuwait

Salwa, Kuwait

April 2023 - Present

- Provide L1/L2 technical support to 350+ staff and students for laptops, desktops, printers, scanners, and IP phones


- Installation & troubleshoot Windows OS, Microsoft 365, Gmail, and application-related issues


- Manage user accounts and reset passwords using Active Directory (limited administrative rights)


- Oversee full IT asset lifecycle management, maintaining inventory of laptops, desktops, monitors, phones, and accessories while conducting bi-annual audits to ensure 100% tracking accuracy and compliance

SKILLS :

Windows 10 / 11, Active Directory, Wireless Access Point Configuration, TCP/IP, DNS/DHCP, Hardware Troubleshooting, Printer & IP Phone Support, IT Asset Management
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Digital Command Center Executive

August 2022 - February 2023

Accenture/Johnson Controls India

Mumbai, India

August 2022 - February 2023

Addressed the critical issues of failed sensors to the site team and provided the
necessary solutions to rectify it
Prepared various reports as per client requirements
Worked on multiple applications such as Situator, C-Cure 9000, Metasys, NiceVision
Company industry:
Security & Fire Systems
Job role:
Support Services

Education

MGM College of Engineering

August 2022

August 2022

Bachelor's degree, Mechanical

India

GPA (percentage): 70.90%

GPA (percentage): 70.90%

View attachment

S.S. Nikam English School & Junior Science College

March 2018

March 2018

High school or equivalent, Science

India

GPA (percentage): 65.85%

GPA (percentage): 65.85%

Skills

Windows Azure
Expert
Windows Azure
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Printers
Expert
Printers
Expert
Windows Support
Expert
Windows Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
Communication
Expert
Communication
Expert
Cloud Computing
Beginner
Cloud Computing
Beginner
Microsoft Azure
Beginner
Microsoft Azure
Beginner
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
ENDPOINT SECURITY
Intermediate
ENDPOINT SECURITY
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT ASSET MANAGEMENT
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
Team Work
Expert
Team Work
Expert
Microsoft Windows (10,11)
Intermediate
Microsoft Windows (10,11)
Intermediate

Languages

English

Expert

Urdu

Expert

Hindi

Expert

Training and Certifications

Certifications
Microsoft Azure Beginner (Inprogress)
Udemy
Cisco Certified Network Associate (Inprogress)
Cisco

Hobbies and interests

Maths Puzzles