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Farhan Mehboob, IT Manager

Farhan Mehboob

IT Manager·OnSip Technologies

United Arab Emirates

Higher diploma, ITIL - IT Service Management (ITSM)

Work experience

Total years of experience: 9 years, 6 months

IT Manager

August 2014 - September 2016

OnSip Technologies

Lahore, Pakistan

August 2014 - September 2016

• Managing IT department and infrastructure (for internal IT operations).
• Managing IT projects (for external clients).
• Collaboration with clients for technical and production needs, requirements and infrastructure deployment.
• Collaboration with vendors for sale, purchase and technical support.
• Collaboration with technical staff and clients for network infrastructure designing, deployment and technical support.
• Collaborating with developers to build, customize, rebrand and compile customized (Linux / FreeBSD) Open Source dialing servers/system.
• Supervising and collaboration with technical staff and clients to deploy and manage call center set-up for internal operations and for clients; using Cisco (CUCM / SME) and Asterisk (Linux/FreeBSD) based dialing systems and servers (raw Asterisk, Elastix, VicidialNow, GoAutodial).
• Integrating Asterisk telephony systems with Cisco (CUCM / SME) based PBX systems.
• Supervising and collaborating with technical staff to manage cloud based (web, database, dialing) servers.

Company industry:
IT Services
Job role:
Information Technology

IT Manager

June 2012 - August 2014

Ibrama Communication Services

June 2012 - August 2014

• Designing & managing IT department and infrastructure.
• Deploying and managing call center set-up using Cisco routers / voice gateways (CUCM / SME) and Asterisk (Linux/FreeBSD) based dialing servers (raw Asterisk, Elastix, VicidialNow, GoAutodial).
• Designing and managing LAN infrastructure which includes Virtualization (using VMware ESXi), Active Directory environment (Windows Server 2012), routing and switching (Cisco), firewalls (Hardware / Software), Web Proxy (TMG / pfSense), internet access / routing and Wi-Fi environment (for SIP / VoIP transmission and general official use).
• Deploying and managing WAN infrastructure (VPN tunneling). Using Cisco and Linux based technologies.
• Managing and supervising software development department for web based application (CRM) development.

Company industry:
Telemarketing
Job role:
Information Technology

Sr. Network Administrator

December 2008 - June 2012

Imanami Pakistan

Lahore, Pakistan

December 2008 - June 2012

• Administering and maintaining office network infrastructure, IT equipment, servers and devices.
• Deploying and Maintaining Active Directory based Lab / Virtual Lab (using Hyper-V / System Center Virtual Machine Manager) environments for Developers and/or Testers (QA Engineers) which contained diverse range of (either recognized or custom made. Windows/Linux based) software used in industry.
• Managing and Administering LAN / WAN environment (MS AD 2012, 2008, 2003 and Cisco products) and Local and overseas IT infrastructures.
• Administering VPNs, remote access solutions, MS AD services, Web Servers, MS CA (Certification Authority Services, Visual Basic servers, CMS systems, CRM systems, email Systems, Exchange 2003/2007 forest integrated with MS BPOS online, Office Live meeting, Firewall either MS ISA/TMG, Cisco or linux based firewalls like pfSense, SmoothWall etc.

Company industry:
IT Services
Job role:
Information Technology

Network Administrator

April 2007 - November 2008

Processing System (Pvt. Ltd.)

Lahore, Pakistan

April 2007 - November 2008

Administering and maintaining office network, IT equipment, servers and devices as well as other IT services and technologies i.e., emailing system (CapSoft Email Server) and hosted email services (Zoho mail), Microsoft Active Directory 2003 environment, Microsoft ISA server and Office products.

Company industry:
IT Services
Job role:
Information Technology

Education

EXIN

April 2017

April 2017

Higher diploma, ITIL - IT Service Management (ITSM)

United Arab Emirates

ITIL (IT Infrastructure Library) - Foundation
View attachment

Digium

March 2017

March 2017

Diploma, dCAA - Digium Certified Asterisk Administrator

United Arab Emirates

Telephony / VoIP / Call Center Set-up and Management
View attachment

Virtual University of Pakistan

September 2015

September 2015

Master's degree, Masters in Information Technology

Pakistan

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

CONTINUED - 2nd semester
View attachment

Micorsoft

March 2011

March 2011

Higher diploma, Microsoft Certified IT Professional

Pakistan

MCITP - EA (Enterprise Administrator)
View attachment

Cisco

March 2011

March 2011

Diploma, CCNA (Cisco Certified Network Associate)

Pakistan

University of the Punjab

August 2006

August 2006

Bachelor's degree, Economics, Journalism

Pakistan

Board of Intermediate and Secondary Education, Lahore

March 2004

March 2004

High school or equivalent, Physics, Chemistry, Biology

Pakistan

Skills

ITIL
Expert
ITIL
Expert
Asterisk
Expert
Asterisk
Expert
Web Development
Expert
Web Development
Expert
Cisco
Expert
Cisco
Expert
Microsoft Technologies
Expert
Microsoft Technologies
Expert
Linux, CentOS, FreeBSD, RedHat
Intermediate
Linux, CentOS, FreeBSD, RedHat
Intermediate
Call Center Desiging and Administration
Expert
Call Center Desiging and Administration
Expert
Biometric Systems (Finger print / Voice / Iris Recognition Systems)
Intermediate
Biometric Systems (Finger print / Voice / Iris Recognition Systems)
Intermediate
Cisco infrastructure Desiging
Intermediate
Cisco infrastructure Desiging
Intermediate
CCTV, DVR, Media Recording, Camera Survilliance Systems
Intermediate
CCTV, DVR, Media Recording, Camera Survilliance Systems
Intermediate
Datacenter, Virtualization, vmWare, hyperV, SCVMM
Expert
Datacenter, Virtualization, vmWare, hyperV, SCVMM
Expert
IT Network Infrastructure Deployment
Expert
IT Network Infrastructure Deployment
Expert
Asterisk, Vicidial, GoAutoDial
Expert
Asterisk, Vicidial, GoAutoDial
Expert
Cisco VoIP
Expert
Cisco VoIP
Expert
Microsoft 2012: Server Infrastructure
Expert
Microsoft 2012: Server Infrastructure
Expert
CCNA Routing and Swithcing
Expert
CCNA Routing and Swithcing
Expert
CCNA Design
Intermediate
CCNA Design
Intermediate
IT Service Management (ITSM)
Expert
IT Service Management (ITSM)
Expert
Microsoft Infrastructure Designing
Expert
Microsoft Infrastructure Designing
Expert
Web Development PHP, JavaScript, CSS, HTML (Full-Stack)
Intermediate
Web Development PHP, JavaScript, CSS, HTML (Full-Stack)
Intermediate
ITIL
Expert
ITIL
Expert
Asterisk
Expert
Asterisk
Expert
Web Development
Expert
Web Development
Expert
Cisco
Expert
Cisco
Expert
Microsoft Technologies
Expert
Microsoft Technologies
Expert

Languages

English
Expert
Urdu
Native Speaker

Training and Certifications

Training
ITIL (ITSM - IT Infrastructure Library)
EXIN
CCNA (Cisco Certified Network Associate)
Cisco Systems
MCITP – EA (Microsoft Certified IT Professional - Enterprise Administrator)
Microsoft
dCAA (Digium Certified Asterisk Administrator) (Call Center Admin)
Digium
MCP 2.0 (Microsoft Certified Professional) - Managing and Maintaining Windows Server 2003 Environmen
Microsoft
MCTS (Microsoft Certified Technology Specialist) - Office 2010, Windows 7, Windows Server 2008
Microsoft