IT
Falcon Scaffolding Factory LLC
مجموع سنوات الخبرة :11 years, 3 أشهر
Experience Snapshot (3 years)
UAE experience 2014 to present
o Working as IT Support Engineer at FALCON SCAFFOLDING FACTORY LLC BRANCH-PRODUCTS MARKETING & FIXING. (Abu Dhabi Industrial City-Abu Dhabi-U.A.E.)
UFONE GSM (2.5 years)
o Worked as IT Support Engineer at Ufone Customer Care Peshawar, Pakistan.
Duties AND Responsibilities
Operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems.
Assists in providing network and remote connectivity hardware/software support, maintains LAN user documentation including hardware/software applications, support logs and other related information researches and recommends network and server hardware and software.
Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems.
Active Directory servers, software, and services
Establish and manage DHCP/DNS configurations.
Updating and monitoring user accounts. Maintenance & management of the Critical Windows based Server Environment.
Working on Active Directory accounts, configuration
Manage Group Policy development and deployment.
Others
Providing first level technical support to customers.
Good knowledge on Hyper-v.
Ability to convey technical solution in a clear and concise manner.
Installing and configuring computer hardware system sand IT software.
Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail& face to face contact.
Quickly responding to customer enquiries and concerns.
Raising& maintaining problem records.
Continuously reviewing performance against Service Level Agreements.
Producing documentation and reports to a high standard.
Testing and evaluating new t technology.
Setting up new users' accounts and profiles and dealing with password issues.
Monitoring IT network to ensure availability to all users
Installation and troubleshooting of computer accessories including but not limited to scanners, printers and other equipment being used.
Installation and troubleshooting of operating systems including Windows Xp, Windows 7, Windows Server 2003 and 2008, 2012.
Installation and troubleshooting of latest network technology including routers, switches and wireless networking equipment.
Supporting a multi-site IT infrastructure of at least 2000 employees. Responsible for the fast and accurate troubleshooting of reported faults.
MCITP 2008 server Certified
2 MCSE 2012 server Certified
MCSE 2013
Univ.Reg.No.2008-Agr-U-17788 Session: 2008-2011. Bachelors of Science, Information Technology. Institute: Institute of Business and Management Sciences/Computer Sciences (IBMS/CS) KPK, AUP Pakistan
Bachelor of Arts (2010) Peshawar University, KPK